Community Engagement Manager

Position Title: Community Engagement Manager

Job Type: Regular, Full-Time Employee (35 hours/week)

Pay Band: $80, 280 - $94, 458 annually

Benefits: Excellent benefits package including Healthcare

of Ontario Pension Plan (HOOPP)

Reporting to: Director of Family and Community Services

Department: Family& Community Health and Harm Reduction

Application Deadline: November 22, 2024

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About us:

We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental health, and harm reduction. We are deeply connected to the communities we serve and committed to removing barriers to accessing services for people who are vulnerable because of their age, income, ability, sexual orientation or gender identity, and language or culture.

SWCHC strives to ensure that our team reflects the communities we serve. We work within an anti-racist, anti-oppressive framework that acknowledges the existence and impacts of systemic racism and seeks to ensure that systems are fair and equitable for everyone.

Job Summary:

The Community Engagement Manager is responsible for coordinating and implementing community programs that align with the Centre's strategic priorities and direction. They manage all aspects of staffing and administration for the Community Engagement team, which includes the Community Health Promotion portfolio, the Rochester Heights Community House, and the Yet Keen Seniors Day Centre. This role also oversees various outreach programs, including our community response teams and the alternative neighborhood crisis response team.

The Community Engagement Manager builds and maintains strong relationships with residents, local businesses, and community associations. They also coordinate strategic advocacy efforts on behalf of the SWCHC Board of Directors to promote healthy public policies across all levels of government. Acknowledging the presence of systemic racism in institutions and communities, this role provides leadership in advancing anti-racism and anti-oppression initiatives within the organization and the community.

Job Requirements:

• Master's Degree in relevant discipline (social work, sociology, public health, etc.) or a combination of undergraduate degree and significant community development experience.
• Demonstrated ability to design and successfully implement strategic initiatives.
• Understanding of the Community Health Centre model of care, including community development lens.
• Demonstrated commitment to the principles of health equity, inclusion and anti-racism/anti-oppression.
• Strong understanding of equity, anti-racism, the social determinants of health and how these issues relate to the policy and political systems.
• Demonstrated analytical and policy analysis skills and the ability to synthesize and communicate to different audiences.
• Demonstrated broad-based management skills including leadership, human resources, finance, decision-making, change management and communications.
• Community program development and project management skills and experience.
• Strong technical skills, including Microsoft Office Suite, Google, social media platforms and productivity tools (for example, Canva, Survey Monkey).
• Standard First Aid

Areas of Responsibility:

• Fosters an organizational culture consistent with the SWCHC mission, vision, and values.
• As a member of the leadership team, ensures transparent decision making, accountability, and communication processes, ensuring organizational success.
• Identifies and explores the need for new programs and services and supports development.
• Contributes to the Centre's work by participation in activities that seek to strengthen collaborative and interdisciplinary teamwork, such as inter-component committees and working groups, strategic planning and accreditation activities.
• Liaises with funders, management, and community partners to support financial solvency and good use of resources. Oversees and supports new funding requests within portfolio.
• Supports internal and external communications policies and procedures which promote awareness of and participation in organizational activities.
• Supports SWCHC operational and strategic planning processes and execution.
• Maintains an awareness of current issues in the SWCHC catchment area and in the health and social services systems to support this effort. Shares responsibility for strategic direction decisions for SWCHC with other members of the leadership team.
• Builds, promotes, and maintains strong partnerships with other Community Health and Resource Centers, institutions (hospitals), service agencies, funders, City of Ottawa departments and organizations at the local and provincial levels.

Leadership Competencies

Equity, Inclusion and Belonging

Demonstrates commitment to equity, cultural competence, advocacy, collaborative leadership, emotional intelligence, intercultural communication, data literacy, and continuous learning to create a workplace that values diversity, promotes inclusion and fosters belonging.

Service Excellence

Is committed to being a leader in health care by offering the best possible services to clients based on identified best practices and client needs. Puts the client at the heart of all efforts and delivery. Seeks understanding of and delivers to the client's needs.

Organizational Awareness

Understands the complex environment in which SWCHC operates, including the health care sector environment, the political climate and the relationships of teams and individuals within our center.

Managing Change

Recognizes, initiates and/or manages change initiatives which focus on enhancing our service delivery and contribute to the current and future success of our center.

Accountability

Understands areas of responsibility and activities that need to be undertaken to meet goals. Accepts full responsibility for self and contribution as a team member. Displays a strong commitment to organizational success and inspires others to commit to goals; delivers on commitments to maintain the clients' trust and foster client loyalty.

Developing Self and Others

Recognizes the importance of ongoing development and lifelong learning in self and others. Actively coaches and mentors employees and others. Is open, approachable and willing to provide support, advice and guidance to others.

Language Requirements:

• English, written and spoken mandatory
• Other languages an asset

**It is the policy of SWCHC to require COVID-19 immunization for all employees, volunteers, and students, including those who work off-site with the following exceptions: Persons with a medical reason that prevents them from being vaccinated against COVID-19; Persons with other reasonable considerations pursuant to the Ontario Human Rights Code that restrict them from being vaccinated against Covid 19 vaccination. **

Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.

We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two-Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity deserving communities. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.

Due to the high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.