Director Information Technology

Accountability #1: IT Roadmap

• Develops,implements and maintain a five year technology plan to support the hospital’s five year strategic plan.
• Builds departmental capacity to ensure the delivery of IT services that meet corporate objectives and operational needs
• Assesses and manages the availability and appropriateness of both human and technical resources, including staffing and organizational structure, to align with service delivery requirements.
• Facilitates staff development planning, product lifecycle management, and departmental organizational redesign.

• Develops and implements technology solutions that support patient care, education, and research initiatives within an academic health science center.

 Accountability #2: Director of Technology Operations

• Oversees and directs major technology projects across all sites of The Royal, ensuring alignment with organizational goals.
• Leads the development and integration of departmental goals and objectives with those of Program Management and the overall mission of ROHCG.
• Ensures compliance with corporate administrative and operational policies, maintaining high standards of governance.
• Manages expenditures to adhere to budgetary constraints while maximizing resource allocation.
• Identify opportunities for program improvement by applying best practices and innovative solutions.

• Develop and manage annual operating and capital budgets for information technology, including long-term fiscal planning.

 Accountability #3: Team Leadership & Management

• Leads and directs the daily operations of the Network team, ensuring optimal performance and timely support.
• Oversees day-to-day operations of the department, providing leadership, guidance, and support to staff, including direct management of client services , and network teams  .
• Oversees the Client Services team to deliver exceptional service and effectively address user needs and concerns.
• Collaborates with the Application Manager to support the daily operations of the Application team, fostering a culture of innovation and excellence

Accountability #4: Policy Development & Compliance Oversight

• Directs, reviews, and authorizes the content of related IT policies to ensure alignment with organizational goals and industry standards.
• Implements monitoring capabilities to assess and verify compliance with established policies, ensuring continuous improvement and accountability.
• Collaborates with stakeholders to ensure that IT policies are effectively communicated and understood across the organization.
• Conducts regular reviews of policies to identify opportunities for updates and enhancements based on evolving best practices and regulatory requirements.

Accountability #5: Vendor Management & Service Optimization

• Oversees and directs services provided by the department and external vendors to enhance performance and efficiency.
• Manages the daily activities of onsite vendors and contractors, ensuring compliance with organizational standards and performance expectations.
• Directs and monitors IT corporate services delivered through outsourced vendors, ensuring alignment with organizational goals.
• Contributes to the development of specifications and actively participates in the evaluation of outsourced service and equipment requests.
• Establishes and maintains strong relationships with key vendors to ensure effective collaboration and communication.

Accountability #6: Cybersecruity & Compliance

• Manages the IT and cybersecurity budgets to ensure optimal resource allocation and financial oversight.
• Develops and enforces comprehensive IT security policies, protocols, and procedures, ensuring compliance with relevant regulations, standards, and best practices.
• Responds to security threats effectively to minimize downtime and control expenditures.
• Conducts risk assessments and vulnerability management, and develop robust IT disaster recovery and business continuity plans.
• Provides strategic advice to the CEO, leadership team, and board members on all matters related to organizational cybersecurity.
• Facilitates regular mock incident drills and tabletop exercises to enhance preparedness and response capabilities.

 Accountability #7: Strategic Planning in Support of Corporate Strategic Goals

• Plans and recommends technology initiatives to leadership that align with the corporate strategic direction and support overall organizational goals.
• Monitors and manages the delivery of technology projects, ensuring ongoing alignment with strategic plans and adapting as necessary for effectiveness.
• Translates the organization's vision and mission into clear and effective IT strategic and operational plans, policies and programs.
• Establishes and selects appropriate technical solutions that are cost effective, viable, and stable and IT solutions that support the goals of the hospital.
• Communicates the strategic direction effectively to staff, department heads, and key business and clinical stakeholders, fostering alignment and collaboration.

Accountability #8: Liaison with Champlain LHIN and Healthcare Facilities on Technology Matters

• Collaborates with the Champlain LHIN to ensure ROHCG is informed about and actively participates in technology-related initiatives and opportunities.
• Engages with regional and provincial groups, including the Ministry of Health, to align ROHCG’s technology strategies with broader healthcare objectives.
• Coordinates and participates in joint technology projects and initiatives with other healthcare facilities to drive innovation and improve patient care across the region

Other:

• Works in a manner that is in compliance with staff and client safety practices, policies and procedures of The Royal.
• Ensures a work environment that is conducive to The Royal’s Anti-Racism, Harassment & Discrimination Free Workplace Policy.
• Demonstrates commitment to health equity, values diversity and contributes to an inclusive working environment.