Manager of Health Services

Position Title: Manager of Health Services

Job Type: Full Time, Permanent

Salary Range: $95,011- $103,273 annually

Benefits: Healthcare of Ontario Pension Plan (HOOPP) and leave entitlements

Department: Primary Health Care & Regional Programs

Reports to: Director, Integrated Health Services

Deadline: March 20, 2025

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About us:

We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental health, and harm reduction. We are deeply connected to the communities we serve and committed to removing barriers to accessing services for people who experience vulnerability because of their age, income, ability, sexual orientation or gender identity, and language or culture.

SWCHC strives to ensure that our team reflects the communities we serve. We work within an anti-racist, anti-oppressive framework that acknowledges the existence and impacts of systemic racism and seeks to ensure that systems are fair and equitable for everyone.

Job Summary:

The Manager of Health Services provides clinical and operational leadership for the Regional Lung Health Program and select components of the Primary Care Program. This role ensures the delivery of high-quality, client-centered care, with a focus on respiratory health, chronic disease management, and primary healthcare within a community health framework.

The Manager oversees service delivery, staff supervision, and quality improvement initiatives, ensuring programs align with best practices, funder requirements, and regulatory standards. A key aspect of this role is partnership development and community engagement, collaborating with healthcare professionals, community organizations, and regional stakeholders to enhance lung health and primary health care initiatives and integrated care strategies.

Additionally, the Manager supports data collection, reporting, and compliance with operational policies and funder requirements. They play a pivotal role in ensuring programs are inclusive, accessible, and responsive to the diverse needs of the community, particularly those facing systemic barriers to care. As a leader at SWCHC, the Manager fosters a culture of trust, accountability, and collaboration, strengthening relationships within the organization and the broader healthcare network.

Requirements

Education

· Must be a Regulated Health Professional in good standing with their respective regulatory college (e.g., RRT, PT, RN).

· Minimum 4 years of experience managing or coordinating clinical programs in primary health care, lung health, or community health settings.

· Proven experience supervising multidisciplinary teams in a dynamic healthcare environment.

· Certified Respiratory Educator (CRE) credential is preferred.

Leadership and Coordination:

· Strong leadership skills with the ability to mentor, support, and guide a diverse team.

· Proven experience in managing program logistics, including scheduling, staffing, and resource allocation.

· Demonstrated success in fostering an inclusive and respectful workplace.

· Oversee all aspects of human resource management, including recruitment, onboarding, coaching, supervision, performance management, scheduling, and health and safety.

· Uses a data-driven approach to lead decision-making, solve problems, and mitigate risks in complex situations.

· Communicates decisions transparently while ensuring fairness and efficiency.

· Inspires teams and individuals to achieve impactful outcomes by promoting integrated approaches and protocols that prioritize safety and respect.

· Chairs and facilitates meetings by setting agendas, leading discussions, and fostering team cohesion through coaching and conflict resolution.

Program Development and Delivery:

· Supports staff in delivering high-quality, client-centered programs, ensuring compliance with safety, infection control, legal, and organizational policies.

· Works closely with the Director on program development, strategic planning, and evaluation to enhance service delivery and ensure alignment with organizational goals.

· Ensures program policies and procedures are regularly updated and aligned with best practices.

· Assists the Director in responding to evolving community needs to enhance service delivery.

Operational and Program Management:

· Strong organizational skills to oversee daily operations while ensuring compliance with policies, procedures, and safety standards.

· Experience in developing and implementing program policies, workflows, and operational improvements.

· Oversees and monitors program budgets, supporting financial planning and reporting.

· Supports data collection and analysis to strengthen program evaluation and funding applications.

· Serves as a key liaison between funders, leadership, and community partners, ensuring strong stakeholder relationships.

· Monitors program outcomes, analyzes data, and produces reports to inform funders and stakeholders.

Knowledge and Skills:

· In-depth understanding of Lung Health and Primary Health Care programs, including chronic disease management and patient-centered approaches.

· Strong familiarity with equity, anti-racism, and anti-oppression frameworks, ensuring inclusive and accessible care for diverse communities.

· Excellent communication and conflict resolution skills, with the ability to effectively engage clients, staff, and external partners.

· Thorough knowledge of Ontario healthcare standards and regulations, including clinic-based services, infection prevention, and patient safety protocols.

· Strong understanding of key legislation governing healthcare practice, including:

o Registered Health Professionals Act (RHPA)

o Personal Health Information Protection Act (PHIPA)

o Workplace Hazardous Materials Information System (WHMIS)

o Infection Prevention and Control Measures (IPAC)

· Highly collaborative team player, with experience working alongside multidisciplinary healthcare professionals to optimize service delivery.

· Understanding of budget processes, including program funding, financial planning, and resource allocation.

· Experience with electronic medical records systems, clinical documentation, and healthcare data management.

Community Relations:

· Establishes strong communication pathways between clients, family physicians, specialists, hospital and other community resources.

· Promotes SWCHC as a centre of excellence in lung health at both locally and provincial levels.

· Collaborates with educators and community partners across the region to enhance health education programs.

· Leads and manages the Regional Lung Health Network, ensuring collaboration among regional partners.

· Promotes and utilizes opportunities to increase awareness, skill and knowledge within the community locally and provincially.

Language Capability

· English, written and spoken mandatory

· Other languages are an asset

Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.

We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two-Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity deserving communities. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.

Due to the high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.