Program Manager, Quality Care

JOB SUMMARY

The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for providing expertise and guidance to LTC Services staff in the areas of quality management (improvement, assurance, techniques, tools, and analyses), risk mitigation, regulatory compliance, evidence-based practices, infection prevention and control, credentialing, and personal health information protection for Long Term Care Services. You will lead and monitor a data driven quality framework in LTC for performance management and quality improvement outcomes.

You are responsible for supporting the accreditation cycle, evaluation of required programs (ensuring commitment to evidence-based and leading professional practices) and quality care plans for Long Term Care services. This includes the responsibility of contributing to and updating a balanced scorecard, data elements, monitoring and managing the continuous quality improvement processes for programs, projects, and activities that specifically target policy development and tools for performance measurement. You will develop strategies to promote continuous quality improvement for care to residents and safety of staff; identify and monitor/prevent potential risks in all care practices through infection and control measures; and support as needed on any Ministry of Long-Term Care compliance issues and high-risk situations while ensuring that legislative and regulatory requirements are met.

You are also responsible for managing the unit’s human and financial resources, and stakeholder and partner relationships as required.

EDUCATION AND EXPERIENCE

Completion of a 4 year university degree in Health Sciences, Business Administration, Public Administration or another related field

Minimum of 5 years of related experience in LTC practices, programs and evaluation, preferably with research and data analysis, including a minimum of 2 years in the management of human and financial resources and direct supervisory experience

Desirable Qualifications:

Certification in planning and evaluation
Education and training in the following specialty areas: quality management, risk management, patient safety, infection prevention and control, and/or performance management/program evaluation

KNOWLEDGE

• The City of Ottawa’s organizational, governance and administrative structures
• Legislation, regulations, policies, standards and guidelines relevant to the work
• Industry trends and developments in Quality Care/LTC practices
• Knowledge of risk management and quality improvement in a health care setting;
• Quality assurance as it relates to legislative compliance and risk management
• Business administration concepts, theories, principles and methodologies
• Corporate policies, guidelines and practices
• The various Collective Agreements in place at the City
• Understanding of the programs/services and operations of other City areas, and the inter-relationships between them and own work area
• MS Office and a clinical computer system
• Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures
• Certification in planning and evaluation (desirable)
• Additional education in any of the following specialty areas: quality management, risk management, patient safety, infection prevention and control, and/or performance management/program evaluation (desirable)

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.

Review the Leadership Competencies.