Scheduling Clerk, Scheduling Resource Office

POSITION TYPE : Permanent, Full-time, Varies, 75 hours / pay period, 1.0 FTE
SALARY SCALE : $31.178 to $36.143 per hour
CLOSING DATE : 2025 - 02 - 05*

Why should I join Bruyère Health?

At Bruyère Health, we're much more than a health organization; we're a true community built on respect, compassion, accountability, collaboration, and learning. If you're passionate about making a difference and are ready to be part of something bigger than yourself, join us. Come and work at Bruyère Health, where compassion and innovation meet to make each life better.

What is in it for me?

• Competitive benefits program OR generous percentages in lieu of benefits and annual leave
• Defined benefit pension plan (when applicable)
• Wellness program and on-site gyms
• Employee perks program
• Mental health support through our Employee and Family Assistance Program
• Professional development and learning opportunities

What would my role be?

Reporting to the Manager, Scheduling Resource Office, you will:

• work on the replacement of unpredicted staffing needs after the schedules are posted,
• provide scheduling or staffing advisory support to leaders to address short-term complex staffing challenges,
• update the scheduling software to reflect appropriate payroll codes, and
• address short-term staffing challenges, which may involve implementation of overtime and contingency plans.

How do I qualify?

Required:

• College diploma in business administration or other related field or equivalent combination of experience, education and training.
• Minimum of three (3) years of experience in customer service, administration, call center, scheduling of unionized staff and/or Human resources.
• Fluent in French and English (Candidates who do not meet this language requirement are eligible to apply for this position and may be considered if there are no other suitable applicants who meet this requirement).

Preferred:

• Experience with a scheduling software.
• Experience, knowledge and understanding of collective agreements (CUPE and ONA), scheduling processes / policies / procedures / guidelines.
  

What skills should I possess to succeed in the role?

• Be fluent in computer applications including Microsoft Word, Excel, Outlook and Teams.
• Be able to regularly manage time pressures and address dissatisfied staff with a service-based approach.
• Strong interpersonal skills, conflict resolution skills as well as organizational skills to effectively address multiple demands.
• Critical thinking, initiative, problem solving and analytical acumen.
• Be able to maintain confidentiality.
• Advanced computer skills.
• Basic knowledge of medical terminology.

About Bruyère Health

Bruyère Health is Eastern Ontario's leading health organization specializing in aging, rehabilitation, and care for those with multiple complex medical conditions. We bring together compassionate, person-centered care with world-class research to maximize quality of life for those we care for and their loved ones.

Bruyère Health has a proven history of addressing gaps in our health system with compassion, innovation, and courage. Today, as an academic health sciences center, we are training the next generation of health professionals to see—and take action on creating—a better health system for all.

Additional Information

*Please note that applications received after the closing date will not be considered.

All applicants must provide a recent CV, and a cover letter that clearly indicates that they meet the required qualifications. Copies of your degrees and certifications, if applicable, in one of Canada's official languages must also be included. Please note that any inaccuracies in the information provided may result in your application being rejected.

Please note that the pre-screening questions must be submitted by all applicants as part of the application process and that answers are for information purposes only and will not disqualify internal candidates from competitions provided that the candidate meets the required qualifications of the position as per the posting.

Bruyère Health promotes the principles of diversity and inclusion and adheres to the Employment Equity Act and Accessibility for Ontarians with Disabilities Act. Bruyère Health is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the departmental official of the accommodation measures which may be required to enable you to be assessed in a fair and equitable manner.

All Bruyère Health employees are required to provide proof of full vaccination as per our Enhanced COVID-19 Immunization policy.

An acknowledgement of receipt will be sent following the submission of your application. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

The next step is yours, apply now!