Team Lead, Supportive Housing and Substance Use Health

Position Title: Team Lead, Supportive Housing and Substance Use Health

Classification: Program Manager

Job Type: Full Time and Part Time Positions

(Day, evening, overnight and weekend shift work will be required)

Pay Band: $65, 285 - $78, 657 annually

Benefits: Excellent benefits package including Healthcare of Ontario Pension Plan (HOOPP)

Reporting to: Program Manager, Supportive Housing and Substance Use Health

Application Deadline: January 31, 2025

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About us:

We are Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 18,000 clients annually. Established in 1978, SWCHC provides a wide range of health care services such as primary health care, health promotion, community development, mental health, and harm reduction. We are deeply connected to the communities we serve and committed to removing barriers to accessing services for people who experience vulnerability because of their age, income, ability, sexual orientation or gender identity, and language or culture.

SWCHC strives to ensure that our team reflects the communities we serve. We work within an anti-racist, anti-oppressive framework that acknowledges the existence and impacts of systemic racism and seeks to ensure that systems are fair and equitable for everyone.

Job Summary:

The Team Lead will primarily support the day-to-day operations of the HART (Homeless Addictions and Recovery Treatment) Hub, overseeing a wide variety of roles including Peer Coaches, Basic Needs Coordinators, Housing Case Managers. The Team Lead will work closely with Hart Hub leadership to ensure the delivery of high-quality, client-centered services for individuals experiencing homelessness, substance use challenges, and mental health needs. HART hub services align with trauma-informed, culturally responsive, and harm reduction principles. This role will support hiring, onboarding, coaching, and mentoring, crisis intervention, client support, care plan development, policy development, policy implementation and change management. They will support the Leadership team in ensuring compliance with funding and legal requirements and completing reporting.

The team lead will work closely with leadership, partners, and clients to foster a collaborative, inclusive environment and support continuous improvement efforts.

All SWCHC Managers are responsible for creating a culture aligned with the mission and vision, fostering trust in the workplace. Our leaders model transparent decision-making, accountability, and effective communication across the organization and within the community.

Job Requirements:

A portion of these roles will be designated for individuals who identify as a member from Black, Indigenous and/ or racialized communities.

Education and Experience:

• Post-secondary education in harm reduction, social work, behavioural therapy, or an equivalent combination of education, work and or lived experience.
• Demonstrated experience supervising multidisciplinary teams in a high-pressure environment.
• Minimum 3-5 years' experience in mental health, substance use and addictions.
• Previous experience in a leadership role and asset.
• Experience in supportive housing, healthcare, addictions, substance use recovery and/or treatment model

Leadership and Coordination:

• Strong leadership skills with the ability to mentor, support, and guide a diverse team.
• Experience in overseeing program logistics, including scheduling and staffing.
• Demonstrated success in fostering an inclusive and respectful workplace environment.
• Plays a key role in human resource management including recruitment, onboarding, coaching and supervision, performance management, scheduling and health and safety.
• Leads by example in making decisions and solving problems which mitigate risk in situations which are complex and ambiguous, using data to support decision making.
• Demonstrates consistency, fairness, and promptness in decision making and communicates decisions in a transparent and clear manner.
• Inspires teams and individuals to achieve significant beneficial outcomes by focusing on integrated approaches and protocols which always support safety and respect.

Program Development and Delivery.

• Supports staff in the delivery of high-quality services and programs to clients which meet their needs, support safety and appropriate infection control/transmission issues, and are within legal and organizational policies and procedures.
• Works with the Manager to ensure timely and accurate reporting of various outcome requirements and measures.
• Ensures program policies and procedures are followed.

Operational and Program Management:

• Oversees day to day operations of multi-disciplinary team, ensure adequate staffing levels, coverage and contribute to direct service delivery when needed.
• Coordinates leaves, problem solves sick calls and supports team in shared objectives
• Updates Manager to any potential situations that could compromise operations
• Assure staff members understand their roles, deliverables and organizational awareness
• Problem solves ambiguous situations while upholding Centers core values
• Strong organizational skills to oversee daily operations and ensure compliance with policies, procedures, and safety standards.

Knowledge and Skills:

• In-depth understanding of trauma-informed care, harm reduction, and culturally responsive service delivery.

• Familiarity with equity, anti-racism, and anti-oppression frameworks.
• Excellent communication and conflict resolution skills, with the ability to engage effectively with clients, staff, and partners.
• Familiarity with a range of harm reduction services, including outreach, health promotion, drop-in, case management, addiction medicine, supervised consumption, and clinic-based services.

Partnership and Collaboration:

• Experience working collaboratively with community partners, government agencies, and service providers.
• Ability to build and maintain strong relationships with external stakeholders and represent the program in community meetings.

Additional Requirements:

• Availability to work evenings or weekends, as needed.

• Familiarity with Ottawa's community health and social service landscape is an asset.
• Bilingualism (English/French) or proficiency in other languages relevant to the client population is an asset.

Language Capability

• English, written and spoken mandatory
• Other languages are an asset.

Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.

We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two-Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity deserving communities. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.

Due to the high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.