Technology Adoption Specialist
Requisition ID: 16279
Department: Finance and Corporate Services Dept.
Service: Information Technology Services
Branch: Technology Solutions Branch
Employment Type: 1 Full-time Temporary - Up to 1 year
Work Hours: 35.00 hours per week
Affiliation: CIPP
Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay)
Location: 100 Constellation, Nepean
City: Ottawa, ON
Job Category: Information Technology
Application Close: 03/03/2025
JOB SUMMARY
The Technology Solutions Branch is responsible for driving technological change, leading the adoption of new technology solutions and maximizing existing technology investments to support the delivery of programs and services for all City departments, including Ottawa Public Health and Ottawa Public Library Technology Solutions functions and services include research, analysis, business requirements definition, stakeholder assessment and engagement, resource demand management, and project planning, governance, management, implementation and transfer to operations of both ITS and client-owned solutions.
You are responsible for planning, supporting and delivering on client experience and adoption strategies, IT communications and peer engagement initiatives in support of new and existing technology solutions and IT products and services. You also provide ongoing analysis, advice and recommendations to ITS Management and staff in these areas.
EDUCATION AND EXPERIENCE
Completion of 3 year university degree in Marketing, Communications, Public Relations, Business Administration or related field.
Minimum of 3 years of experience planning, delivering and managing communications initiatives and user adoption strategies in a technology-based environment.
KNOWLEDGE
- Communications planning processes, templates and tools
- Technical acumen and aptitude
- Understanding of the business environment, culture and needs of the organization
- Understanding of the capabilities of current and future tools and technology to promote user adoption
- Coaching practices to guide other in the adoption of technology
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Ability to prepare comprehensive communications strategies
- Write reports and documents, including functional specifications, user guides and other training/reference documents
- Demonstrated track record of effective communication with technical and business leaders at all levels within the corporation;
- Strong oral and written communication skills, with ability to communicate complex technology concepts in plain language
- Strong organizational skills and demonstrated ability to effectively manage multiple responsibilities and projects
- Exceptional coaching and presentation skills
- Must have the ability to influence and drive change in the organization
- Strong interpersonal skills
- Strong focus on client-service and client satisfaction
- Work independently, and as a member of a team
- Work well in an environment of deadlines, multiple demands and changing (and sometimes
- competing) priorities
- Demonstrate good judgment, tact, discretion, diplomacy, creativity and initiative
- Positive attitude
- Self-motivated
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.