Health Records and Privacy Administrator

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a member of the Quality team, the Health Records and Privacy Administrator assists with activities related to the adherence of the organization’s policies and procedures covering the privacy of and access to, Personal Health Information (PHI) in compliance with the Personal Health Information Protection Act (PHIPA); applicable provincial legislation; and the organization’s information privacy and security practices. This role will collaborate with employees and external partners to enforce health information management practices and ensure accuracy and completeness of patient records.

The Health Records and Privacy Administrator participates in and demonstrates an understanding of quality, risk and client safety principles and practices. Follows all safe practices and procedures to support a safe client and working environment.

This is a permanent full time position in our London, St Thomas, Stratford, Woodstock or Owen Sound locations.

What will you do?

• Support and assist the Manager, Privacy and other team members in organization compliance with relevant privacy, information access and records management legislation (Archives and Record Keeping Act (ARA))
• Monitor, investigate and complete requests related to Health Record corrections, maintenance of electronic health record system (CHRIS) and associated applications
• Monitor and complete Subrogation Requests and Integrated Assessment Record (IAR) corrections
• Act as first level response to complaints concerning Release of Information, Health Record corrections, Subrogation requests, OntarioHealth atHome employees, external partners, patients, caregivers, or their representatives
• Review, process and prepare records to complete requests for patient information following PHIPA principles and the organization’s policy regarding Release of Information
• Support and participate in Health Records related projects
• Respond to and complete CHRIS maintenance functions, including but not limited to: maintaining provincial organizations
• Encourage compliance with the Ten Privacy Principles outlined in the Canadian Standards Association Model Code for the protection of personal information
• Assist in compliance of OntarioHealth atHome information privacy policies
• Support ad hoc and annual tracking of privacy events inclusive of notice to impacted patients, Information and Privacy Commissioner (IPC), or as otherwise required
• Support ad hoc and annual tracking of privacy events inclusive of Service Provider Organization, Vendor or system partner event reporting through Event Tracking Management System (ETMS)
• Provide initial team support to complete ETMS event review, response and resolution
• Respond and track requests for access to and correction of personal information and general issues concerning personal information
• Prepare information for the Information and Privacy Commissioner and organizations as required with direction from Privacy Officer
• Maintain current knowledge of applicable federal and provincial privacy laws and accreditation standards
• Following guidance of leadership promote activities to foster information privacy and security awareness within the organization
• Assist in the development of training material focused on initial privacy training and orientation to all employees, volunteers, medical and professional staff, contractors, alliances, business associates, and other appropriate third parties
• Follow the guidance of leadership to ensure the organization has and maintains appropriate privacy and confidentiality consent, authorization forms, information notices, and materials reflecting current OntarioHealth atHome and legislated requirements
• Support agreement initiation and tracking (NSA, DSA, MDSSA, Schedule A, Confidentiality Agreement)

What must you have?

• Greater than one (1) year post-secondary diploma in a related field.
• Canadian Health Information Management (CHIM) certification and registration with the Canadian College of Health Information Management is an asset.
• Greater than one (1) year relevant experience.
• Background in information privacy and security, health information management
• Substantial experience in health records monitoring and PHIPA legislative
• Demonstrated high level knowledge of information privacy processes
• Knowledge of information technology, medical records, patient privacy and confidentiality, and release of information;
• The ability to communicate and work effectively with many disciplines, such as management, and patients, or other individuals about whom the entity maintains or transmits individually identifiable health information;
• An understanding of the impact of technology changes on privacy
• The incumbent must possess strong written and verbal communications skills and employ highly organized and systematic work habits. They must be able to demonstrate professionalism in sensitive situations. The ability to multi-task with a high degree of focus is essential. Ability to provide assistance to patients and other team members while remaining focused on assigned initiatives is important
• Ability to use MS Office applications (e.g., Outlook, Word, Excel, PowerPoint, etc.)
• Demonstrated proficiency with computer navigation and data inputting
• Highly organized with demonstrated attention to detail
• Perform various administrative tasks (e.g. photocopying, scanning , faxing, filing)

We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who we are

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.