Care Connector #169-24

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you an experienced registered practical nurse seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.

As a Care Connector (Status: Temporary, Full-Time Start date: Immediately to October 24, 2025; Location: Any Ontario Health atHome office within the North East), helps patients navigate through a complex health care system by connecting people to an appropriate primary care practitioner (Unattached Patient Program – UPP).

Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Collaborate with patients, their families, caregivers, or substitute decision- makers to find Primary Care Provider within their community based on their health care needs.
• Work closely with individuals to understand their health care needs to make the best match possible.
• Provide information and referral assistance to patients to access alternative community resources.
• Evaluates patient satisfaction to identify trends and areas of improvement.
• Establish and maintain effective relationships with Community Care, local agencies, primary health care professionals, and other appropriate agencies.
• Accurately document and chart patient's assessment results, goals, treatment plans, and interventions.
• Balance patient needs and choices with available resources, ensuring patient’s values and preferences are respected.

What must you have?

• Registered Practical Nurse in good standing with the College of Nurses of Ontario;
• Good knowledge of primary care services and other community resources in Ontario Health atHome for the area of North East, as well as the roles of health care professionals;
• Relevant experience in a community health care environment;
• Practical knowledge and understanding of relevant legislation (e.g. regarding the provision of health care services, privacy, etc.);
• Effective planning, organizing, and evaluation skills to manage multiple clients, provide information reports, and take corrective action as required;
• Ability to accurately complete required documentation, reports, forms, and recommendations;
• Strong listening, int