Position: Patient Care Contracts Specialist

Posting Number: #001-25

Reports to: Manager, Patient Care Contracts

Employment Status: Permanent, Full-Time

Salary Range: $67,765.50 to $80,915.67 (Band 4)

Location: Any Ontario Health atHome Office within the North East or North West

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

What will do you?

Reporting to the Manager, Patient Care Contracts, the Patient Care Contracts Specialist directly supports activities related to service provider, vendor, and other service-related contracts across Northern Ontario. The individual is a key member of a team responsible for maintaining and enhancing internal and external relationships to support the provision of quality, patient-centered care on behalf of Ontario Health atHome through contracted partners.

Key Accountabilities:

• Reviews and analyzes reports and information from internal and external sources to ensure adherence to contractual terms and conditions, alignment with provincial standards, and the identification of emerging trends.
• Coordinates and provides orientation for new Service Provider Organizations (SPOs) in partnership with various Ontario Health atHome departments.
• Supports the Patient Care Contract Manager with the collection of data and ongoing monitoring of SPO performance, including issuing quality improvement measures in accordance with contractual obligations and provincial standards.
• Assists the Manager and/or Director with contract performance improvement initiatives.
• Establishes and maintains effective working relationships with internal managers, staff, and external contracted service providers to ensure contract compliance.
• Creates and distributes Service Provider communications, delivering relevant updates and information from various departments to external providers.
• Assists with maintaining and updating all Service Provider Portal sites.
• Successfully prioritizes and makes effective adjustments to an established work routine to meet deadlines and manage multiple ongoing initiatives within working hours.
• Contributes to a culture of patient safety, which includes respect, accountability, and open communication in a safe and transparent work environment.

Position Requirements:

• Relevant post-secondary education in Business Administration, Health Sciences, Project Management or recognized equivalent work experience;
• Minimum 3-5 years of practical and related experience in quality assurance projects and initiatives, project and/or contract administration/management;
• Knowledge of quality improvement tools, techniques, controls and measures;
• Experience with various statistical analysis methods, databases, and report generation;
• Proficiency with MS Office applications including Outlook, Excel, PowerPoint, and Word;
• Functional understanding of the healthcare system and direct care/service delivery models used in community agencies;
• Experience working with stakeholders from diverse areas and organizations;
• Ability to monitor and achieve specific outputs and deliverables from external organizations;
• Strong presentation skills to facilitate and provide information to internal staff and external stakeholders as appropriate;
• Strong written and verbal communication skills;
• Established problem solving, analytical decision making and conflict resolution skills with the ability to adapt when handling issues of ambiguity and change;