Se_care Connector

Are you an experienced registered nurse, with knowledge of primary care services and other community resources, seeking a rewarding career that cares for others, in a professional practice that cares for you? If so, you're looking in the right place.

As a Care Connector, you will help patients navigate through a complex health care system and connect people to an appropriate health care provider.

Whether you work in our office, in the community, or a health care facility - you will play a lead role in providing connected, accessible, patient-centred care - and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Work collaboratively with patients and others in their support network to gather information to make a successful connection with an appropriate family health care provider based on the patients' care needs
• Maintain contact with patients on Ontario Health atHome (OHaH) priority list to keep them informed about prospects for attachment
• Work with patients to help them understand and manage their short and long term health care goals
• Provide information about the Unattached Patients Program, patient rights and responsibilities, and the family health care services available
• Provide information and referral assistance to patients to access alternative community resources (walk-in clinics, after-hours clinics, urgent care centres, etc.)
• Support patients who face a longer wait time in continuing their efforts to find an appropriate provider during the attachment process
• Obtain consent for the gathering and sharing of patient information acquired through the attachment process
• Evaluate patients' satisfaction to identify opportunities for improvement as well as trends (e.g. identify geographical areas experiencing the greatest access problems)
• Establish and maintain effective relationships with Ontario Health atHome, local agencies (hospitals, family health teams), primary health care professionals, and other appropriate agencies to build and maintain an inventory of primary health care professionals willing and able to accept new patients
• Represent Ontario Health atHome on multi-disciplinary committees and community working groups;
• Share knowledge, request information and collaborate with superiors and colleagues to deliver effective and efficient patient service delivery
• Assist with the orientation of new staff/students and carries out preceptor responsibilities as required
• Maintain confidentiality and privacy by safeguarding client information in accordance with legislation, professional college standards and Ontario Health atHome policy
• Initiate and maintains comprehensive service records for each client

What must you have?

• Registered Nurse with current unrestricted registration as a member of the College of Nurses of Ontario
• BScN degree preferred
• Knowledge of primary care services and other community resources in Ontario Health atHome, as well as the roles of health care professionals
• Practical experience in diverse and unionized community health care environments
• Understanding of issues and priorities within the health care sector
• Specialized knowledge regarding specialty program(s) assigned
• In-depth knowledge of tools, systems and databases used in client service delivery and management
• Practical knowledge and understanding of relevant legislation (e.g., regarding privacy, the provision of health care services, etc.)
• Demonstrated computer literacy is required to facilitate the use of automated client information systems
• Effective listening and strong facilitation skills are necessary to work with patients and their families in order to ensure best possible attachment is provided to the patient;
• Effective planning, organizing and evaluation skills to manage multiple clients, provide information reports and take corrective action as required;
• Strong interpersonal skills to work with a diverse client groups with varying levels of comprehension and language capability
• Effective communication skills to establish and maintain wide range of contacts with professionals and organizations within the community
• Strong collaboration skills to participate on projects and committees with colleagues across Ontario Health atHome and with local community agencies and health professionals (regarding patient care and OHaH client services
• A valid driver's licence and access to a reliable vehicle
• Proficient in a Windows environment
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• Significant understanding of relationship with Ontario Health atHome and South East LTCHs, hospitals, community support service and contracted service providers.
• Practical knowledge of relevant legislation (e.g. Long-Term Care Act)
• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan​
• Salary: $43.46/hour - $51.52/hour

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Date Posted: April 11, 2025 Closing Date: April 18, 2025

Job Title: Care Connector

Job Type: Permanent Full Time

Initial Assignment: Health Care Connect Program

Hours in a Bi-weekly Period: seventy (70)

FTE: 1.0

Reports To: Manager, Patient Services

Department: Patient Services

Group: ONA

Location: Flexible (Belleville, Brockville, Kingston, Smith Falls)