Administrative Assistant

About Motion:

Canadian-owned and operated, Motion is Canada's leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role:

We're adding an Administrative Assistant to our team in St. Catharines! This is a unique role where you will touch all aspects of the business as you provide backup support to our team of professionals. Working full time out of our location at 111 Fourth Avenue, you will rotate between administration of Service, Sales, and Warehouse processes.

How you will spend your days:

• Provide outstanding customer service. You will communicate with a high degree of empathy and urgency, providing of-the-moment problem solving. You will develop a deep understanding of our clients and the therapist community and will efficiently respond to their needs.
• Clerical coordinator. You will answer phones, respond to emails, digitize files, process payments, billings, and bank deposits.
• Sales administration. You will work closely with the team to drive efficiencies, ensure policies are upheld, and improve business processes in order to meet growing market demands. You will coordinate and prioritize sales leads, compiling data and setting up meetings.
• Receive and process orders. You will take ownership for the creation of quotes, orders, invoices, and various reports, ensuring all the documents are processed in a timely manner. You will maintain client, rental, and inventory information is up to date using our Navision software, and will follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client registration is complete and accurate.
• Other assistance as required. You will act as a back up for Shipping and Receiving and warehouse processes. You will also support our Service team with scheduling appointments and assisting clients.

What's in it for you:

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day at Motion provides a new opportunity to create a tangible impact on the lives of our clients. You will find deep professional satisfaction knowing that your work matters to Canadians in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have:

• Access to our internal Learning Portal, where we have a vast library of training with over 140 courses on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed and grow in the business.
• The chance to attend industry events, including Motion's own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

What you bring to the role:

• Experience. You have worked in a fast-paced office environment or a customer-facing role. You are deadline driven and can prioritize and manage a myriad tasks as they come up through the day. You are proficient in Microsoft Office Suite, comfortable navigating databases, and can learn new software quickly. You have an interest in gaining exposure to the healthcare and personal mobility industry.
• Interpersonal skills. You love building relationships with people, and you know how to work with customers to find the best solutions to fit their needs. You have professional and flexible communication skills and are comfortable responding to urgent inquiries on the phone, by email, or in person - sometimes all at once. You can navigate any situation in a friendly, empathetic, and compassionate manner.
• Additional must-have requirements: you have a clean criminal background check and are bondable. You must be comfortable moving and lifting up to 50lbs.

What we offer:

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Eligibility to a comprehensive benefits package
• Robust vacation and personal days allotment
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Eligibility to the company's pooled bonus plan
• Goodlife Fitness corporate membership discount

Thank you for taking the time to consider joining Motion!

At Motion, we respect that not everyone gains their skills in the same way; and we welcome a diverse range of experiences. If you have 70% of what we are looking for, and 100% of the passion, we encourage you to apply here. While we can't guarantee an interview, we do promise to review your application in full.

Motion is an equal opportunity employer. We strive to make life accessible for everyone and are therefore passionate about ensuring our workplaces are fully accessible. We are committed to providing reasonable accommodations to our employees and to those going through the recruitment process. If you require any assistance during the application process, please do not hesitate to contact us: hr @motioncares.ca