Manager, Patient Care Contracts

Are you a strategic leader that drives effectiveness, efficiency and standardization of information technology services? Do you have experience directing, implementing and monitoring facility management functions? Are you passionate about exceptional health care and driven by a desire to help others?

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals. ​​​We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

The Manager, Patient Care Contracts position is responsible for negotiating, managing, monitoring and evaluating service provider and vendor performance in accordance with service agreements and ministry-defined goals. The Manager, Patient Care Contracts will provide expert advice on performance, accountability and procurement matters, contract interpretation and leadership to all Ontario Health atHome and service provider/vendor staff as appropriate. Also provides direct supervision and oversight of designated members of the team.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits​
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan​
• Flexible work location [this position can be located at any of the 14 Ontario Health atHome offices]

What will you do?

• Functions as the Contracts Team contact with contracted service providers and vendors on issues related to interpretation and implementation of performance specifications and resolution of issues as they arise
• In conjunction with the Director, manages contracted service provider and vendor performance and or service agreements according to established Government/ministry directives and Ontario Health atHome goals and objectives
• Develops strategies for successful negotiations. Participates in and supports negotiation of performance agreements with contracted service providers and vendors and contributes to the development of related policies, procedures or strategies for performance management
• Contributes to analysis of local and regional system performance within the context of provincial performance goals, and assesses the implications for management of contracted service provider and vendor performance targets
• Reviews and validates performance reports, determines performance against contract specifications and makes recommendations to address emerging issues or requirements for remedial action in consultation with the Director
• Effective management of risk at Ontario Health atHome by applying expertise/leadership in the identification, assessment, mitigation and prioritization of perceived and/or actual patient and sector risk situations
• Maintains oversight of contract CHRIS database to meet contractual obligations
• Leads and/or collaborates with internal and external stakeholders in quality improvement initiatives
• Provides leadership to staff reporting to them as required, and monitors their work, and priorities during projects and assignments; this includes ensuring adherence to maintaining all appropriate and required documentation and record keeping
• Performs on-call support to operational divisions after hours if required
• Embodies Ontario Health atHome mission, vision and values and applies quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving populations health) to support continuous quality improvement in daily work
• Exemplifies, embraces and intentionally promotes an inclusive work environment where all are meant to feel they belong
• Continually demonstrates a commitment to create a positive culture of equity, inclusion, diversity and anti-racism
• Other duties as assigned, including supporting various committees and working groups in achieving the goals of Ontario Health atHome and the ministry

What must you have?

• A degree, in business administration, health sciences, or health discipline
• Evidence of continuous learning related to health and/or contract law/ project management
• Appropriate accreditation or designation (Ex. CSCMP, RN, BN, PMP)
• Master's Degree an asset
• 4 - 6 years' experience in a health care or relevant environment
• Experience leading and participating in negotiation of agreements, conflict resolution or arbitration
• Proven ability to effectively manage confidential, complex and sensitive information, agreements and contracts
• Experience in Contract Law, Broader Public Sector, Ontario Public Sector, and Patient Service Procurement Directives
• Experience working with SPO and Vendor contracts, self-directed care programs, private/home school, hospice, Transitional Care, and retirement home funding processes
• Experience performing financial analyses and critical evaluations of complex financial programs
• Experience performing evaluations, interpreting and analyzing performance data, including financial and quality indicators, and familiarity with monitoring approaches, processes or systems
• Demonstrated team leadership and supervisory experience
• Understanding of the evolving role of Ontario Health atHome within the healthcare sector and the impact on the development of Ontario Health atHome priorities including contract modernization
• Excellent understanding of public sector and health care contracting procedures, specifications and documentation requirements
• Expert knowledge of performance metrics, analysis and reporting, including financial data and quality indicators
• Proficiency with PC-based hardware/software and inter / intranets
• Working knowledge and experience of procurement and contract management concepts, legal impact, strategies and standards, including risk
• Understanding of the Ontario Health-Care system, its stakeholders, and programs
• Excellent interpersonal skills to communicate effectively with Ontario Health atHome staff, contracted service providers, external stakeholders (ex. hospital partners, retirement homes), Ontario Health atHome colleagues across the province, Agencies Legal, Senior Team, Ontario Health and the MOH as required
• Strong communication, negotiation, risk management and conflict resolution skills as well as evidence of ability to promote and maintain interpersonal relationships and strategic partnerships
• Excellent problem-solving and critical thinking skills
• Excellent organizational and time management skills
• French language skills are an asset

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.