Relief Residential Support Worker

The Residential Support Worker monitors the activities of clients and maintain availability for personal, practical and moral support.

Service Responsibilities:

• Monitor the activities of the clients and maintain availability for personal, practical and moral support.
• Record day-to-day activities in an accurate and timely manner using appropriate reporting methods; maintain logbooks and completes incident reports.
• Follow medication procedures when ordering, counting bubble packs, receiving/storing prescriptions; make medication available to clients at specific times.
• All medications missed or left behind must be cataloged and recorded; these medications are prepared/ready for pick up by Janzen's Pharmacy on a regular basis.
• Ensure that proper procedures are followed in terms of Emergency Disaster Services, including notifying Emergency Disaster Services on-call.
• Ensure all required paperwork, and HIFIS data is completed for each client when they arrive and forward same appropriately.
• Ensure that all new clients in the shelter are set up with an appointment to see the Program Caseworker on the next business day.
• Encourage clients to complete their duties i.e. making of bed, picking up of personal belongings, showering, etc.
• Maintain safety of the clients and the facility.
• Complete the required security checks for both interior and exterior of the facility.
• Complete required bed checks for Corrections and Services Canada (CSC).
• Answer the telephone and transfer calls in a professional manner and relay all messages.
• Ensure that all client registry information is current and accurate.
• Screen all clients to ensure that those who are under the influence are not permitted entrance into the facility and then immediately offer other arrangements to them for shelter and safety.
• Follow all associated policies related to the handling of client mail and laundry.
• Ensure the lockup is maintained orderly and clean on a daily basis. Enforce the hours of operation for the lockup.
• Report to the Program Caseworker when clients have left personal items in lock up area beyond 30 days after departure.
• Responsible for organizing and maintaining the clothing room.
• Perform other position related duties as required.

Organizational Responsibilities:

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Maintain information in confidence as required.
• Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
• Make decisions based on the Policies and Procedures of the Centre and The Salvation Army as delegated.
• Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
• Participate in regular supervision and performance reviews/evaluations as required.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Participate in ongoing professional development and training.
• Knowledgeable in all areas of Fire Safety & Emergency Evacuation Plans.
• Responsible to work safely and report all unsafe or unhealthy working conditions to the Health and Safety Committee.
• Participate in ongoing professional development and training.

Perform other duties as required.

WORKING CONDITIONS:

• This is a casual position with no guaranteed hours.
• Schedule will vary according to requirements of responsibilities - some weekend and evening work may be required.
• Required to wear a name tag supplied by employer when on duty.
• Be able to lift/move more than 40 pounds as required.
• Ability to climb stairs frequently.
• The incumbent will work under the following disagreeable conditions:
  • Exposure to dirt, bodily fluids, bodily waste
  • Exposure to drugs and alcohol
  • Noise
  • Dealing with angry and abusive people
  • Verbal abuse
  • Odors

• The incumbent may be exposed to the risk of moderate injury or illness due to:
  • Physical attacks by others (i.e. being attacked by a client/resident)
  • Exposure to infectious diseases
  • Exposure to toxic chemicals
  • Sharp objects (i.e. needle sticks)
  • Other dangerous situations

• Completed High School, plus specialized courses of up to six (6) months, i.e. addictions courses.
• Degree or diploma in the social services field or administration is an asset.
• First Aid/CPR and Non-Violent Crisis Intervention training required or willing to obtain.
• Immunization for Hepatitis B and Tuberculosis screening.
• Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

• Minimum of three (3) months of prior related experience, including experience with front line work in a social services setting.
• Experience/working knowledge of Microsoft Office Suite.

SKILLS AND CAPABILITIES:

• Strong oral and written communication skills.
• Excellent computer and database skills (particularly Excel, Word, Internet); ensuring accuracy and attention to detail.
• Must adhere to safety procedures and regulations.
• Pleasant and courteous disposition with the ability to work well with other people.
• Ability to work unsupervised, independently and in a team environment.
• Ability to clearly and accurately communicate factual information/data when needed.
• Ability to work under stressful circumstances.
• Ability to work independently and in a team.
• Ability to maintain confidentiality and willingness to sign confidentiality statement.
• Strong-oral and written communication skills.
• Self-motivated and disciplined.
• Good interpersonal skills and attentive listening skills.
• Knowledge, support and understanding of The Salvation Army, its mission and its principles and a commitment to uphold, promote and exemplify The Salvation Army mission and principles in all dealings with members of the management team, staff, clients and other agencies.
• Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
• Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
• Participate in ongoing professional development and training.
• Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
• Behave Ethically: Understand ethical behaviour and business practices and ensure that own behaviours are consistent with these standards and aligns with the values of the organization.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group settings.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Screening through The Salvation Army Abuse Registry is required.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Be able to obtain clearance through the Enhanced Reliability Screening through Corrections Canada.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.