Administrative Assistant II Medical

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: University Centre, Toronto Rehab
Department: Brain Program - ABI Outpatient
Reports to: Manager, Program Services
Hours: 1.0. FTE, 37.5 hours per week
Salary: $24.82 - $31.02 per hour (To commensurate with experience and consistent with UHN compensation policy)
Shifts: Weekdays
Status: Permanent Full-Time
Closing Date: January 14, 2024

The Administrative Assistant II exercises judgement and independence in the performance of administrative support to the physicians and teams, communicating effectively with clients, team members, internal and external stakeholders. The principle responsibilities include: communicating effectively with patients, families, staff, external care providers and the public; answering telephones and responding to enquiries and redirect as needed; booking patients to see the physicians; making reminder phone calls to patients about their appointments; carrying out any follow up duties such as faxing referrals; working closely with the physicians to support their administrative needs; inputting necessary patient information to the electronic patient record; data entry and reporting; maintaining an accurate and confidential filing system; preparing reports including letters, memos, agendas; organizing room bookings, conference requests and catering; recording minutes of meetings; responding to a variety of inquires; understanding of, compliance with, and commitment to patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients; other related administrative duties, as requested by the physicians.

•Completion of Grade XII or recognized equivalent required
• Completion of a recognized medical or business post-secondary secretarial arts program at the diploma level required
• Three (3) years related administrative assistant support experience required
• Previous on-the-job computer/word-processing, database and spreadsheet software experience required; experience in a Microsoft Office environment preferred
• Ability to work under pressure in a busy environment; ability to multi-task and effectively manage competing priorities
• Previous supervisory experience preferred
• Experience working in a health care environment an asset
• Very good organizational and time management skills required
• Very good interpersonal and customer service skills required
• Very good verbal and written communications skills required
• Good knowledge of health care, organizational/office practices, procedures and standards required
• Ability to produce high quality work in accordance with Hospital standards required
• Ability to maintain confidentiality required
• Ability to work well under pressure and use good judgment in assessing difficult situations required
• Knowledge of medical terminology an asset

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.