Analyst, Patient Flow

UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-union
Site: Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre
Department: UHN Flow
Reports to: Director, UHN Flow
Work Model: In-Office
Hours: 37.5 per week
Salary: $66,924-$83,655 per annum
Status: Permanent Full Time
Closing Date: April 10, 2025

Position Summary

The Analyst for Patient Flow provides service internally and to the broader hospital community. The Analyst will support the portfolio in a range of activities including: the collection, monitoring, and analysis of patient flow data; working collaboratively with members of the patient flow portfolio and stakeholders to help develop and implement strategies and continuous improvement activities to meet the patient flow goals; and performing cross-functional responsibilities or other duties, as required.

• Under-graduate Degree - Business Administration or Industrial Engineer preferred but not required
• Proven stakeholder management experience, including negotiating, influencing, and consensus building
• Sound knowledge of planning, implementation, evaluation, risk assessment, and benefits realization
• Experience in systems analysis and problem resolution
• Experience with workflow analysis and project schedules
• Knowledge of data analysis, financial analysis, and statistical design
• Proficiency with data retrieval, analysis, synthesis, and dissemination
• Willing to develop proficiency in EPIC reporting
• Demonstrated knowledge of MS Office (specifically Excel)
• Experience using HTML; website development and maintenance is an asset
• Experience with process re-development and creating process flow map
• Demonstrated ability to work independently and as part of a team
• Excellent problem recognition and problem solving skills
• Excellent analytical, interpersonal, prioritization, and organization skills
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance with UHN standards
• Compliance with confidentiality requirements under UHN Privacy Policy
• Knowledge of applicable legislative, UHN and / or departmental policies
• Ability to collaborate effectively with diverse management and employee groups, and individuals
• Ability to work effectively and efficiently in new environments and culturally sensitive situations
• Ability to adapt to change; implement and manage change, and facilitate its acceptance by others
• Experience working in a healthcare environment preferred

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.