Business Analyst

The development and population of an Immunization Repository is a cornerstone within MOHs 'one immunization record (Immunization Repository)' priority and is in line with Ontario's desired immunization future state. This work will be one of the forthcoming projects in the Immunization Repository Optimization Program, one of the key components of the Public Health Digital Platform (under Clinical Care Service delivery).

• Demonstrated knowledge of Immunization workflows and associated business processes within pharmacies, hospitals and health records

• Past experience with jurisdictional public health programs (example: Immunizations) will be of significant benefit

• Past experience working with the Panorama, will be of additional benefit

Here is what you will be doing:

• Develops processes and tools to support stakeholders' implementation of Ontario Health's Identity and Authorization services.
• Performs business and client requirement analysis in support of Identity and Authorization service development, operational and deployment projects.
• Continuously seeks and identifies opportunities for the improvement of deployment, operational and registration processes, and procedures.
• Solves business problems and provides guidance to clients and adoption teams.
• Educates clients, stakeholders, and users in the broader health care sector on Identity and Authorization policies, key concepts and processes.
• Performs analysis in support of program and stakeholder objectives.
• Adjudicates and processes requests from internal/external clients, stakeholders, and users.
• Prepares/maintains system documentation, user guides, process maps, operations documents, and training manuals.
• Provides business and technical content in the assembly of test plans.
• Facilitates and supports business and clinical participation in the execution of test plans.
• Collaborates with the team to ensure a consistent approach to executing work assignments.
• Collaborates with other cross-functional teams in the delivery of tasks/projects.
• Develops and has accountability for workload and tasks for a specific product in collaboration with cross-functional teams across OH.
• Participates in user forums and user research to gain a deeper understanding of the client's needs.
• Recommends changes to product procedures and features.
• Engages in product team discussions and assists with changes led by others in the team.
• Maintains understanding of the product and its policy, procedures and standards, and business domain knowledge for own edification and knowledge sharing with their team, new team members and cross-functional teams.
• Makes decisions that have major impact across the organizing requiring sophisticated solutions an long-term correction.

Here is what you will need to be successful:

Education and Experience:

• Bachelor's degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.
• 3+ years of experience with process development and implementation.
• 3+ years of experience with requirements elicitation and analysis techniques.
• Knowledge of process development and implementation.
• Knowledge of documentation tooling such as Confluence Wiki or similar tools.
• Knowledge of project delivery practices in a matrix environment.
• Knowledge of Process Mapping Techniques.
• Knowledge of SDLC.
• Knowledge of Business Domain specific to their product area.
• Knowledge of ITSM practices.

Knowledge and Skills

• Strong problem solving and analytical skills with the ability to clearly communicate and share solutions.
• Strong organizational and multitasking skills with the ability to prioritize and meet tough deadlines.
• Ability to provide excellent service to internal and external clients by identifying and meeting their needs, building and maintaining positive and effective working relationships, and providing the best user experience.
• Ability to communicate effectively and concisely, both orally and in writing.
• Ability to lead by example, demonstrating integrity, creativity, and enthusiasm in achieving results.
• Ability to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically within product/project teams and external client interactions.
• Ability to work independently with a medium level of supervision and based on established procedures and methods.
• Ability to determine when to escalate broader impacting decisions to management or senior members of the team.
• Ability to make decisions where results have major impact across the organization.

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Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.