Clerical Assistant Clinics Mobility Clinic

The Clerical Assistant will be responsible for performing a broad range of administrative, secretarial, word processing and business support services for a patient care unit. The individual will rotate through the various clinics within the Outpatient Mobility portfolio as well as the booking desk for the Martin Centre and Fracture Clinic.

DUTIES & RESPONSIBILITIES:

• Providing administrative and secretarial support to the Clinic areas patient care team
• Scheduling patient procedures as well as outpatient follow-ups using state-of-the-art computer software
• Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues
• Utilizing computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation
• Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action
• Transcribing and processing physician orders in a timely and efficient manner
• Scheduling appointments

QUALIFICATIONS:

• Graduate of a recognized Office Administration program or equivalent
• Medical Terminology certificate required
• Software Applications; Microsoft Office, Word, Excel, PowerPoint, Outlook, ADT, Soarian scheduling
• Excellent interpersonal and communication skills
• Good judgment and discretion
• Ability to work well under pressure
• Highly organized and efficient time manager
• Excellent problem solving abilities
• Flexibility in rotating job assignments
• Excellent attendance and punctuality record