Clerical Assistant IV

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground-breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world

Union: Non-Union
Site: Hydro Place - 700 University Avenue
Department: Finance - Corporate Billing & Accounts Receivable & Registration
Reports to: CBARR Supervisor
Grade: A0:06
Hours: 30 per week
Salary: $48,399 to $60,489 annually (To commensurate with experience and consistent with UHN compensation policy)
Status: Permanent Part-Time
Closing Date: November 8, 2024

Position Summary

UHN Corporate Billing & Accounts Receivable & Registration (CBARR) is a high-volume, fast-paced department responsible for revenue through billing and collection. The Clerical Assistance IV plays a key role in supporting the management of registration practice in maximizing revenue by ensuring that signed requests for all types of in-patient hospital accommodations are obtained to maximize revenue for preferred accommodation and all types of OHIP and non-OHIP billing.

Duties

• Perform patient/family interviews at bedside to obtain requests for preferred accommodation
• Obtain and verify insurance information and all necessary billing information
• Investigate insurance coverage, patient accommodation requests and allocation options
• Obtain and verify Health card number, insurance coverage, required signatures and credit card imprints for each patient at each encounter.
• Liaise with UHN staff who perform admission duties and in-patient units to optimize patient revenue
• Review bed assignment to ensure assignment matches patient's accommodation requests
• Ensure the provision of optimum customer service through the timely collection, verification and correction of patient demographic data
• Performs other duties related to the position as required

• Completion of a Business Administration or Accounting diploma required OR equivalent relevant experience
• Minimum of 1 year working experience with preference in a healthcare environment
• Ability to discuss Financial coverage with patients and/or family members
• Excellent organizational and time management skills with the ability to manage competing priorities in a fast-paced time sensitive environment with minimal direction
• Excellent interpersonal skills
• Excellent verbal and written communications skills
• Demonstrated commitment to customer service and satisfaction
• Proficiency in Microsoft Office (Word and Excel)
• Working knowledge in hospital admission and registration process preferred
• Epic system experience preferred

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.