Client Service Manager I - Pharmacy Solutions

Description

Join our Team

Here's the impact you'll make and what we'll accomplish together

A client service manager position is to support the development of our business relationships at the administrative level and the sales level with clients by positioning TELUS Health as a key component of the client's business strategy. The responsibilities of the position as to respond to the customer request both for additional services or to support them in administrative requests. May also prospect new business and drive growth (through campaigns) in smaller accounts.

Here's how

• Supports the Account Manager by responding to customers requests
• Supports the customer in their administrative request
• Explains and recommends TELUS products and services to meet client needs
• Prepares costing estimates, develops quotes, and delivers proposals on time for basic services and products with 100% accuracy
• Up-sell and identify opportunities and pass leads to Account Managers/Executives
• Initiates hand-off documents and contract administration
• Provides sales support to TELUS Health pharmacy colleagues

Qualifications

You're the missing piece of the puzzle

• Exceptional interpersonal & communication skills
• Knowledge of the client's business direction, their industry and industry trends, their competitive proposition, their competitors, and their issues and opportunities
• Knowledge of competitive trends in the global marketplace in relation to TELUS offerings and the business of the client
• Ability to present TELUS solutions to client's in terms of financial impact, relying on strong business acumen and an understanding of financial concepts
• Ability to establish and sustain positive working relationships based on trust and mutual respect with individuals at the operational levels within the client organizations
• Minimum of 1-3 years experience in pharmacy or high-technology industry
• Great knowledge of the Kroll dispensary software and product
• Salesforce CRM, ecustomer, Salesforce credit, SAP knowledge

Great to have

Successful completion of a recognized selling skills program or successful completion of a recognized Sales and Marketing diploma or certificate program

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.