Client Services Assistant- March Break Respite Camp

Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canada's largest pediatric rehabilitation hospital, and a top 40 Canadian research hospital. Serving over 8,500 families annually in both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada.

Holland Bloorview's vision is to support the most meaningful and healthy futures for all children, youth and families. We are an academic hospital, fully affiliated with the University of Toronto. All clinical staff are expected to contribute to the academic agenda through one or more of the following activities: supervising students, teaching, academic service, scholarship and research.

Holland Bloorview has won numerous awards including Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.

The Smart Centres Creative Arts March Break Respite Camp is a day camp for children and youth with physical disabilities and developmental delays. Participants will interact and play through music, visual art, movement and drama. The goal of the program is to enable participants to have fun through creative, sensory and social experiences and to provide respite relief to families during the March Break school holiday (March 10-14, 2025). Successful candidates must be flexible to participate in training after business hours or on weekends. An additional, mandatory full-team training session is being held on Saturday, February 28, 2025 (afternoon) and an evening on Monday March 3, 2025.

Key Responsibilities

• Provide 1:1 assistance for assigned client (toileting, eating support, focus, lifting, behaviour, activity tasks etc.)
• Facilitate assigned client's fullest possible participation in the program
• Assist Group Leader/Personal Support Worker with other clients' needs as necessary
• Assist safe participation of clients
• Support lunch/break times of clients
• Contribute to daily debriefing meetings
• Collaborate with program staff, volunteers and families
• Work as a team member with the larger Team, including site prep and clean up, participation in group activities such as arts activities, music etc.
• Participate in quality improvement initiatives, supports the maintenance of a safe and healthy work environment and advances a culture of client/patient safety through work and daily practices
• Encourage and support participants in oral communication, working with others, problem solving, decision-making, task planning and organizing, and peer socialization.
• Apply crisis intervention strategies calmly and effectively, respond quickly to situations.
• Ability to work in a busy, creative environment and physically demanding (lifts and transfers)
• Other duties as assigned

Qualifications

• Successful completion of a Diploma in Developmental Service Work, Personal Support Worker certificate/diploma, nursing education, child youth worker/development degree/diploma or equivalent combination of relevant experience and education required.
• CPR certification - CPR HS (Heart Saver) recommended
• Non-Violent Crisis Intervention (NVCI) Certificate an asset
• ASL qualifications an asset
• Experience working with children or youth with physical disabilities and/or developmental delays
• Proven experience in preparing clients who use wheelchairs for transportation i.e, school bus
• Demonstrated understanding and training in supporting individuals with ASD
• Experience with creative arts (music, art, drama, music) facilitation and participation preferred
• Demonstrates ability to be flexible, to assess the needs of individuals and to respond quickly to needs
• Demonstrates initiative and self direction to work independently at times
• Demonstrates ability to organize time and manage working hours
• Demonstrates ability to work in collaboration with staff/clients/families
• Demonstrates sound judgment and excellent communication skills
• Ability to perform lifts, transfer or position participants independently, as needed
• Ability and experience in feeding, e.g., spoon to mouth and providing personal care, e.g., changing briefs, for participants independently, as needed or appropriate