Clinical Lead, Access & Flow

Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canada's largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 8,500 families annually.

Our vision is to support the most meaningful and healthy futures for all children, youth and families. Providing both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada.

Holland Bloorview has won numerous awards including Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.

About the Role

The Clinical Lead, Access & Flow is a critical member of the inpatient Access & Flow team. The inpatient Access & Flow team works collaboratively across the inpatient program to provide leadership and direction related to access and flow throughout the care continuum. The team's objective is to deliver an exceptional client/family experience while managing and adapting in response to broader health system pressures. Ultimately, goal of this team is to work collaboratively with the client/family, internal and external partners to achieve a well-coordinated, comprehensive, seamless client experience while optimizing system resources.

The Clinical Lead, Access & Flow provides system navigation for clients and families as they move from acute care services to rehabilitation services and then as they integrate into the community. Clients may range from birth to 18 years of age with a variety of medically complex conditions including brain injury, spinal cord injury, and orthopaedic surgery.

The Clinical Lead, Access & Flow utilizes their knowledge and understanding of health care system and community resources to enhance operational effectiveness of the inpatient units and day program while supporting a seamless care experience for clients and families.

Key Responsibilities

Clinical Practice:

• Reviewing and supporting the assessment of all incoming referrals, including the rehabilitation goals of the client and family in partnership with the multi-disciplinary team
• Liaising and establishing contact with members of the multi-disciplinary team and appropriate care providers to obtain appropriate information relating to the client's care
• Managing a caseload, preparing complete and accurate information, tracking and trending data, and prioritizing workload to promote access, flow across the paediatric health system

Interprofessional Collaborations:

• Collaborates with interprofessional team members, clients and families as well as community healthcare providers and agencies to achieve seamless transitions
• Participates in quality improvement initiatives and committees working towards optimal delivery of client care
• Builds collaborative relationships with key partners (e.g. SickKids, OH@H, Safehaven, Children's Treatment Centres and other referring partners)

Leadership:

• Guides, initiates and provides leadership to support operational effectiveness and client flow (e.g. LOS, wait times)
• Examines current processes, identifies opportunities for change and provides recommendations for improvements

Research and Education:

• Uses evidence in practice, develops and uses clinical practice guidelines, pathways and protocols in transition planning and service delivery
• Functions as a content expert and resource person in the field of access and flow, and takes advantage of informal and formal learning opportunities to educate the interprofessional team
• Educates clients, families, members of the health care team, referring facilities and other community providers

Qualifications

Education

• A Baccalaureate Degree or equivalency in health-related discipline, Master's Degree preferred
• Requires active registration as a Regulated Health Care Professional in Ontario

Experience

• Minimum 3 years pediatric experience; experience working with families required
• Experience working with children with disabilities and/or complex care needs and medical technologies preferred

Skills

• Affinity for working in a fast-paced environment and confidence in thinking critically and making autonomous decisions
• Strong knowledge-base related to current community resources
• Experience championing system improvements by managing a team through project life cycles
• Ability to prioritize workload, anticipate challenges, delegate, and effectively escalate issues when required
• Knowledge and experience using utilization management principles and length of stay management strategies.
• Excellent organizational, interpersonal and communication skills.
• Excellent time management skills with ability to multi-task.