Lead, Prem Implementation

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.  

• Fully paid medical, dental and vision coverage from your first day 

• a health care spending account 

• a premium defined benefit pension plan 

• three personal days and two float days annually 

• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

• career development opportunities 

• a collaborative values-based team culture 

• a wellness program

• a hybrid working model 

• participation in Communities of Inclusion  

Want to make a difference in your career?  Consider this opportunity.  

Ontario Health is seeking an energetic professional with excellent communication, stakeholder engagement, and project management skills. The ideal candidate is an experienced professional passionate about advancing Person-Centred Care through measuring and reporting on patient, provider, and caregiver voices. This individual is a proactive, collaborative team member who enjoys gathering and synthesizing a range of perspectives and data into action-oriented plans.

The Lead is an integral member of the Person Reported Measurement (PRM) team and plays an essential role leading the development, planning, implementation, and evaluation of PRMs within the Population Health and Value Based Systems Portfolio. This is an exciting opportunity to lead the implementation of PREMs that capture patient, provider, and caregiver experiences to support the delivery of high quality, patient-centred care, and meaningful measurement of health system goals and objectives within Ontario Health Teams (OHTs). The PRM Program provides strategic oversight and direction for person-reported experience and outcome-driven initiatives, stakeholder relationships, performance measurement, quality standards, and best practices, as well as championing greater equitable access for patients and caregivers across the health system. This role will be engaged in new areas and work in collaboration with the OHT Implementation and Strategy teams, clinical and health administrative leaders, as well as external stakeholders (e.g., Ministry of Health, OHT) to drive changes at clinical, organizational, and regional/provincial levels.

Reporting to the Manager, the Lead will be responsible for developing methodology and implementing patient, provider, and caregiver experience surveys in OHTs and other appropriate settings. The successful candidate must have the knowledge, skills and experience from a clinical, technical and system perspective to champion the portfolio's vision for a comprehensive holistic PRM collection and response system. The Lead will exemplify Ontario Health’s values of Integrity, Inspiration, Tenacity, Humility and Care.

Here is what you will be doing:

• Provide project management and implementation leadership to a provincial initiative to measure and report on the experiences of patients, providers, and caregivers in the health system

• Guide and support the planning, development, selection, implementation, and evaluation of Person Reported Measures (PRM), including Patient Reported Outcome Measures (PROMs) and Patient Reported Experience Measures (PREMs) to expand Patient and Provider Experience strategies within the Population Health and Value Based Health Systems portfolio

• Apply a health equity lens to PRMs through utilization of various methods of engagement, implementation, data collection, and analytic strategies

• Manage and coordinate engagement activities with health care providers, community members, people who use health and social services, and their caregivers

• Manage and coordinate engagement activities with provincial and regional stakeholders, as well as other stakeholders, through planned engagement sessions, including working groups, expert committees, advisory councils, and focus groups

• Advise and update management teams on a regular basis, including challenges and opportunities. Proactively identify and manage project risks and issues, and manage escalation processes, as required

• Support system and regional level performance measurement and management with an emphasis on using data for improvement, planning, and indicator development

• Support clinical programs in PRM implementation planning and change management to drive practice change

• Lead PRM workflow analysis for clinical pathways to encourage standardized and optimized workflows

• Manage PRM implementations (stakeholder engagement, IT requirements gathering, testing, reporting and ongoing quality improvement support)

• Act as a key interface and liaison with Managers, Directors, and Executives as well as other key internal and external stakeholders

• Provide mentorship and leadership to junior staff as appropriate

• Bring diverse and interdisciplinary groups together, emphasizing interdependence, shared overall objectives, and the need for combined skills

• Work collaboratively with other portfolios at Ontario Health to drive performance measurement and health system planning activities

• Support the provincial/regional advisory bodies and subject matter experts who provide guidance and thought leadership (i.e., innovating thinking) for the program

• Monitor, collate and synthesize information on evidence, trends and best practices to facilitate planning and decision making

• Develop needs assessments, jurisdictional scans, options analyses, impact assessments to advise and guide development of PRMs

• Prepare reports, briefings, policy papers, briefing/issue notes, and presentations for a variety of audiences

• Develop and present material using excellent written, verbal, and graphical communications skills, with ability to express complex concepts effectively to a variety of audiences.

• Deliver excellent tactical and critical strategic thinking

• Approach problems proactively and recommend thorough and practical solutions to a wide range of complex problems

• Manage multiple projects concurrently

• Promote collaboration, a positive work environment and teamwork including working for consensus and contributing to achievement of team/group goals

• Support the advancement of equity, inclusion, and diversity across the Ontario health system

Here is what you will need to be successful:

Education and Experience

• An undergraduate degree in public health, health sciences, social science, business/health administration, public policy or a related field is required

• A master’s degree in public health, health sciences, social sciences, business/health administration, public policy or a related field is preferred

• Experience working with diverse health system stakeholders, including people within health and social services, health system experts, clinicians, technology vendors, and health care administrators

• Five to eight years of experience, including at least two years working within the healthcare sector and leading/enabling large-scale strategic projects

• Project Management and stakeholder engagement experience

• Experience with large scale health system implementations

• Experience in survey design and methodology preferred

• Experience in facilitating interviews and focus groups then analyzing qualitative data preferred

• Person reported measurement experience from patient, provider, and caregiver perspectives is an asset

• Knowledge of population health management and health equity is preferred

• Experience synthesizing and applying scientific research/evidence to quality improvement and health system design initiatives

• Experience in designing evaluation methodology and tools for data collection is an asset

• Experience as a lead who is skilled in self-management, leading by example, and setting objectives, managing expectations, and facilitating stakeholder engagement activities across politically sensitive environments

• Clinical experience is an asset

Knowledge and Skills

• Knowledge of person-centred care principles and PRMs

• Knowledge of population health and health equity principles

• An understanding of Ontario’s health care system, including Privacy regulations and relevant legislation is an asset

• Demonstrated ability to successfully execute on multiple large-scale, complex, high-risk projects, ideally within a cross-functional structure

• Knowledge in project management, change management and implementation methodologies and tools. Project Management Professional (PMP) and/or Change Management certification is an asset.

• Familiarity with experience measurement strategies including surveys, interviews, and focus groups

• Ability to develop relationships with key stakeholders to establish trust, credibility, and respect and clearly articulate key messages that resonate across different stakeholder groups and audiences

• Excellent writing skills including the ability to prepare briefing notes, reports, and business presentations

• Excellent oral skills including ability to create and deliver effective presentations and answer questions

• Collaborative leadership style with the ability to work in a multi-disciplinary team environment.

• Ability to contribute to a positive, supportive work environment and corporate culture

• High degree of emotional intelligence and strong interpersonal skills

• Ability to work independently in a highly organized and self-directed manner with minimal supervision.

• Ability to prioritize and effectively anticipate and respond to risks and issues as they arise.

• Experience analyzing and defining problems, evaluating alternatives, finding solutions, and making decisions.

• Ability to work well under pressure and use good judgment in assessing difficult situations.

• Comfortable working in a dynamic fast-paced environment with a degree of uncertainty or ambiguity

Employment Type: Temporary, Fixed Term (1 year)

Salary Band: 6

Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date: December 16, 2024

External Application Deadline Date: December 30, 2024

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please contact us and a member of the team will connect with you within 48 hours.

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