Manager, Auto Insurer Examination

Altum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa, and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers.

At Altum Health, we believe in providing "The Right Care. Always." by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers.

Union: Non-Union
Department: Altum Health
Site: On-Site
Reports to: Director, Assessment Services
Work Model: Hybrid
Hours: 37.5 hours per week
Salary: $100,133 - $125,171 annually
Status: Permanent Full-Time
Closing Date: March 07, 2025

Position Summary:

As the Manager, you will oversee the operations of the independent assessment team ensuring the smooth operation of our assessment services from referral to delivery of high quality reports to customers.
At the outset you will be intimately engaged in the successful integration of staff and work flow processes as we merge West Park Assessment Centre and Altum Health Auto IE into one business unit. You will be responsible for day to day administrative operations, task realignment and streamlining while ensuring the team is engaged and supported through this significant transition while personally setting the tone for an efficient and highly functioning team. You will be exposed to and regularly interact with the top health care professionals in our industry, including orthopedic surgeons, specialists, and psychologists and have a keen understanding of their scope of practice within the independent assessment marketplace. Through excellence in delivery, you will lead this business unit in being the provider of choice for independent evaluations.

You will work closely with the Director, Assessment Services in the following day-to-day operational responsibilities:

Operational and Financial Management

• Maintain responsibility for the effective and efficient management of the assessment services, administrative services, performing financial management responsibilities in collaboration with the Altum Health Management Team, and performing various corporate management responsibilities which support and advance the program and UHN goals.
• Explore new processes for ensuring the end product is produced in a timely cost effective manner.
• Oversee the smooth functional operation of leased satellite location(s) and rented examination rooms (province -wide) inclusive of staffing and weekly schedule.
• Assess and coordinate usage of Altum sites with a view to streamlined processes for scheduling space(s).
• Utilize reports from WIN to ensure that timeframes are met. Develop reports in WIN to assist the team in achieving their goals (i.e. overdue reports, overdue assessor's report, statistics, specific to Insurance Companies, etc.) and to determine optimal staff resource levels.
• Act as administrator for WIN (proprietary software) which encompasses assessor set-up, scheduling, workflow, and financial activities and closely liaise with IT consultants & finance to ensure workflow changes and fees are communicated and implemented.
• Act as administrator/liaison for Smart Simple and IME Workflow, and assist our customers, when required, involving working with 3rd party software companies.
• Assist in implementing claimant & customer satisfaction surveys and developing an ongoing process to ensure compliance.

Business Development:

• Maintaining a strong liaison with key personnel (Business Development & Marketing) to ensure we are meeting the needs of our customers is a key expectation. You will be responsible for assisting in setting and achieving both revenue and quality targets within your portfolio.

People Leadership and Relationships:

• Selection, development and management of all aspects of human resources and developing and maintaining professional/business relationships both internally and externally, including key stakeholders such as Assessors, Insurance Companies, claims adjusters and managers, and other customers/clients.
• Meet with outside vendors regarding enhancements to our business, (i.e. digital dictation, filing systems, scanning, etc.)
• Manage assessment team staff in a constantly changing environment.
• This includes monitoring staff productivity, performance (includes completion of Performance Reviews) and attendance. Monitor workloads, explore/identify gaps, improve processes and work with staff through implementation. Coordinates direct reports' vacation coverage.
• People leadership is an integral component of the Manger's role. Driving change and leading teams through industry disruption and transformation will be an expectation.

Quality Improvement and Safety:

• Managing the development, implementation, evaluation, and maintenance of quality improvement/program evaluation initiatives that are aligned with delivery sites and/or UHN standards to ensure continuous quality improvement/program evaluation throughout the program
• Developing, implementing and managing long and short-term strategies for the expansion of the third-party component of the Program which are in alignment with site/hospital goals and strategies.

As our ideal candidate, you bring the following experience and certifications:

• A regulated health care professional with academic qualifications from a recognized university
• Registration with the appropriate regulatory College of Ontario
• A minimum of three (3) years' leadership experience in a relevant clinical practice

Your personal and professional skill set include the following:

• Demonstrated Managerial track record in leading an organization through industry change and growth.
• Demonstrated track record of strong leadership skills including change management, effective planning, program development, project management, organizational, interpersonal, and communication skills, team building and collaboration
• Demonstrated history of successfully planning, developing, and implementing clinical services, human resources recruitment, retention, and team performance management
• Experience in the Insurer Examination marketplace is an asset, with demonstrated solid understanding of the Automobile Insurance Act, specifically the SABS and LAT process.
• Ability to work effectively and demonstrate composure under pressure/stressful conditions and to meet multiple and competing deadlines
• Excellent initiative, good judgment and decision-making with a demonstrated ability to multi-task, identify and resolve problems, and work collaboratively as well as in a self-directed fashion
• Ability to lead, make decisions, influence, mentor, motivate others, multi-task, and work a fast-paced, ambiguous and changing environment
• Ability to develop, implement and monitor a quality management program
• Joint Health and Safety certification is an asset

There are difficult cases that challenge you and there are sensitive cases that require a delicate touch. Every day there are clinical learning opportunities and teaching moments. With the Circle of Care mindset as a guiding principle, you eagerly participate in activities and perform cross-functional and cross-site duties as required. You believe in the work we do together.

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.