Manager, Clinical Development - Toronto, ON

123Dentist is Canada's largest majority dentist-owned network of dental practices, with almost 500 locations nationwide and nearly 8,000 employees. We offer professional advancement opportunities, competitive compensation, corporate sponsored incentive programs such as long term bonus for full-time employees (a first of its kind in the Canadian dental industry), and a long-term career in a growing network located in multiple communities across the country, at all levels of the industry.

We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement.

By leveraging our unmatched management experience, marketing expertise and state-of-the-art technologies, we allow dentists to take advantage of a practical and effective alternative to practice ownership and focus on what they're best at - being a dentist!

We are recruiting for an experienced Manager, Clinical Development to join our Toronto clinical team. We have two openings, and these will be based in Toronto/GTA.

Job Overview:

The Manager, Clinical Development plays a key role in supporting 123Dentist clinics to provide the highest level of care to all patients. Through clinical training and development, they provide teams with the tools for optimal and comprehensive patient care. Responsibilities will include, but are not limited to, leading dental hygiene meetings and study clubs for consistency operatory to operatory, helping improve systems in offices for improved efficiencies and communication amongst team members, educating dental professionals how to effectively use digital technology for patient experience and education as well as integrating clear aligner therapy programs in clinics. The ideal candidate will also work closely with the education team to provide clinical learns both in person and online to assist in the success of action plans created and in office visits. The Manager, Clinical Development, will also follow up as needed and evaluate the success of initiatives using metrics.

The Manager of Clinical Development will have a high degree of attention to detail, be an effective and engaging presenter - both written and verbal - and be able to motivate and educate dental professionals to be the best they can be.

Responsibilities and Duties:

• Support Dental Hygiene Teams to implement optional patient care that is consistent in each operatory
• Ensure that clinics are working towards optimal standard of care
• Optimize scheduling and efficiencies in offices
• Provide training on the digital dental workflow to clinics utilizing the iTero Scanner
• Guide teams on the ultimate patient experience using the iTero Scanner for patient education
• Introduce systems to improve communication leading to smoother workdays
• Support integration of clear aligner therapy in clinics
• Collaborate with other professionals to determine support needs of clinics and team members
• Creation and presentation of educational content utilizing various delivery methods
• Stay up to date on Dental Hygiene and Digital Dentistry
• Understand and be able to present metrics related to clinic performance
• Other duties as required by the Director, Clinical Development

Education, Credentials, Qualifications:

• Must hold a Dental Hygiene License/Registration in ON
• Must have a minimum of eight (8) years in Dental Hygiene and two (2) years of mentoring other team members
• Passionate about an excellent patient experience

Required Skills & Abilities

• Ability to work well under pressure, prioritize multiple tasks and collaborate with others
• Ability to influence and lead doctors and teams to take action
• Strong communicator with high comfort level in presenting in front of others
• Digital scanning experience, preferably with iTero
• Excellent communicator with the ability to inspire change
• Must have computer skills and experience with Excel, Word and Outlook
• Requires up to 80% travel (mostly day travel with some overnight obligations)
• Knowledge of restorative dentistry
• Knowledge and experience in orthodontics, particularly clear aligner therapy
• Ability to perform essential duties with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Prolonged periods sitting at a desk and working on a computer
• Active driver's license in ON
• Must be able to lift up to 15 lbs. at times

What We are Offering:

• Full-time permanent employment, competitive salary and great benefits package
• A collaborative team that will support and train you, great environment
• Challenging and rewarding role that will develop your skillset and talent
• Dynamic, fast-paced and growing company, with an entrepreneurial, 'can do' attitude

Why Join Us? At 123Dentist, we value a diverse and inclusive workplace and offer a dynamic environment where you can make an impact on the total rewards experience for our team members across the country.

123Dentist is an equal opportunity employer committed to diversity and inclusivity. The organization strives to build a workforce that reflects the communities it serves, including individuals with disabilities. Accommodations are available upon request throughout the recruitment process. Please inform our team if you need assistance at any stage

We thank all candidates for their interest; however, only those selected for an interview will be contacted.