Nurse Practitioner

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, the Michener Institute of Education and West Park Healthcare Centre. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Connected Care Hub at UHN

The Connected Care Hub focuses on delivering a virtual and in-person integrated care experience for patients and their caregivers. Our goal is to reduce unnecessary hospital visits, improve patient satisfaction and experience, and improve health outcomes by following the patient throughout the transitional period of their journey, including supporting individuals in staying at home or as close to home as possible. This clinic currently provides transitional care for patients living with diabetes, chronic obstructive pulmonary disease, congestive heart failure, COVID and other respiratory illnesses (including therapeutic treatments). The clinic serves as an integration hub for the community to support primary, home and community care providers

Union: Non-Union
Site: Toronto General Hospital
Department: Connected Care Hub
Reports to: Senior Project Manager and Manager of the Connected Care Hub.
Work Model: Mostly Remote
Grade: F0:05
Salary: $50.04 to $62.55 per hour
Shifts: Rotating day shifts, including weekends
Status: Casual

POSITION SUMMARY:

Reporting to the Manager of UHN's Connected Care Clinic, the Nurse Practitioner, as a member of the Program, provides patient-centered navigation, intensive case management and coordination of services to a selected group of patients as they access care within University Health Network and with partner organizations, as required.

The Nurse Practitioner is expected to demonstrate autonomy while assuming and having sole accountability and the authority to independently communicate a diagnosis, prescribe drugs and order a range of diagnostic tests for an outpatient client population of the Connected Care Hub. As a nursing leader, the Nurse Practitioner is expected to provide clinical care, research and education. Each Nurse Practitioner will be responsible for collaborative practice within a health care team. The Nurse Practitioner will also demonstrate leadership as a change agent and support advancement of nursing practice within the Connected Care Hub by supporting, coaching and training the program's other nursing roles.

Duties:

• Acting as a liaison between patients, the UHN Connected Care Hub team, referring clinician, community providers, specialists, primary care providers, and other providers, to ensure all components of a patient's care are available for both the patient and their care team as they transition back into the community
• Following patients through the various care settings to ensure continuity of care, both virtually and in-person as needed.
• Acting as a resource to home care providers and work collaboratively with an inter-professional team, family members, support network, and a variety of informal and formal service providers.
• Work with home and community care providers to provide patients access to the right services from the right provider, at the right time
• Coordinating seamless care transitions through appropriate and effective exchange of knowledge and services related to respective health conditions and the continuum of services and resources to enhance patient self-management and quality of care.
• Ensuring that the patient and system level objectives of the bundle of care are met.
• Participating in the evaluation of integrated care delivery.
• Regular monitoring of Program data and metrics, synthesizing data to make recommendations or act upon trends or patterns to inform care planning.
• Works within UHN's Safety and Quality policies and procedures.
• Support the continued development of the Connected Care Hub

• Completion of a recognized Masters degree program in Nursing
• Current certificate of (licensure)/registration with the College of Nurses of Ontario as RN(EC)
• Membership in the Nurses Association of Ontario (RNAO) organizations relevant to the role
• Nurse Practitioner (NP) Adult or Primary Care certificate complete
• Current Certificate of Competence with College of Nurses of Ontario
• Current certification in Basic Cardiac Life Support
• Three (3) to Five (5) years of nursing experience in an acute treatment centre
• Experience in primary care, general internal medicine, oncology or transplant or respirology is an asset
• Experience in nursing research methodology
• Eligible for cross-appointment to an academic institution
• Excellent verbal and written communication skills
• Demonstrated experience and competence in case management is preferred, with awareness for cultural sensitivity and skills to inform and best plan and facilitate coordination of patient care.
• Demonstrated recent comprehensive knowledge of community resources and health care delivery systems in acute, primary care and community settings is preferred.
• Excellent customer service skills, with a demonstrated ability to quickly respond to patients and situations with resourcefulness, flexibility and adaptability is required.
• Demonstrated ability to work both independently and collaboratively with an interdisciplinary team, family members, support networks, and a variety of formal and informal service providers is required.
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Demonstrated leadership skills, including problem solving, critical thinking, conflict resolution and the ability to effectively persuade / influence behaviour of others to align with patient care objectives and desired outcomes, are required.
• Excellent initiative, judgement, time management and stress management skills are required.
• Computer literacy and basic proficiency is required with a demonstrated willingness to learn and adapt to new technology.
• Fluency in English (verbal and written) is required
• Program planning and evaluation methodology skills
• Commitment to collaborative practice

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.