Operations Leader Environmental Services

Operations Leader Environmental Services (Job ID: 8346)

Job Summary

Environmental Services (Housekeeping) is a service department, whose main function is to provide a clean and safe environment for patients, visitors and staff in the Hospital and satellite areas. Environmental Services has three distinct areas of patient related cleaning responsibility; In-patient, Out-patient and O.R. Non-patient cleaning responsibilities include: common areas and grounds. Other responsibilities include the supervision of waste management and snow removal; project team, moves, set ups, patient transport, material and equipment transport and delivery of specialty meal trays in some areas.

The primary role of the Operations Leader - Environmental Services is to provide leadership, expertise and support to all staff under their supervision, focusing on the development of efficient workers through ongoing job related training, consistent monitoring, completion of workloads/assignment, while ensuring all work activities are carried out in accordance with set policies/procedures, safely and on a timely basis.

Main Responsibilities:

Operations Management

• Monitors day-to-day operations and responds to requests, including, following-up and investigating service-gaps or customer concerns about service-delivery;
• Performs daily tours/rounds of assigned areas, including assessing performance and conduct against department and Hospital policies, procedures and guidelines;
• Ensures staff are performing respective work activities as scheduled and as per area requirements and duty lists;
• Ensures staff have all required equipment/products/ supplies at their disposal;
• Ensures duty Lists/Work Assignments for staff are maintained and up to date;
• Introduces and implements new, redesigned, and/or elimination of Duty Lists/Work Assignments;
• Reviews and responds to Patient Satisfaction scores and feedback;
• Plans, organizes, assigns and monitors user requested activities, and ensures completion of same;
• Coordinates additional/special cleaning in response to infection control concerns (heighten awareness and/or outbreak);
• Participates in monthly meetings with respective unit/area stakeholders, departmental meetings, workgroups or committees, and/or meetings which may impact operations and/or support department or corporate initiatives;
• Liaises with other shifts where and when continuum of cleaning needs requires follow up;
• Ensures waste related policies and procedures are adhered to, and that all related activities are carried out consistently and safely;
• Ensures equipment, products and supplies are handled and used safely and efficiently;
• Generates requests, and reports equipment/items requiring repairs and/or periodic cleaning activities, and follows up on progress/completion;
• Completes monthly quota;
• Conducts Quality Assurance audits, and directs and coordinates corrective actions including patient rounding and stop light reports;
• Responds to, and coordinates departmental procedures for, emergency codes; complete safety & learning;
• Ensures Infection Control Practices and isolation protocols/procedures are followed;
• Implements outbreak management procedures as needed.

Department Leadership

• Provides direct supervision/day to day guidance of Housekeeping Services employees, ensuring quality service for patients, visitors, and staff;
• Directs and administers the housekeeping program to maintain the hospital environment in a sanitary, attractive and orderly condition;
• Establishes standards and work procedures for the housekeeping staff in accordance with the policies of the hospital;
• Monitors and follows-up with, employee punctuality and attendance in accordance with absence policies, procedures and guidelines, and the Attendance Management Program;
• Ensures and follows-up with, employee's adherence to Hospital and department policies, procedures and guidelines, and all applicable legislation;
• Assess performance and conduct of employees, investigates and documents concerns, and initiates and carries out initial stage of formal progressive discipline process;
• Introduces and implements new, redesigned, and/or elimination of assignments;
• Reassigns, increases and/or reduces staff on shift to respond to department or Hospital demands and needs;
• Provides recognition and rewards to staff through rounding and day-to-day recognition, award events;
• Trains and coaches employees in order to maximize work efficiency of each individual, and of the team as a whole;
• Facilitates weekly respective team's huddles and monthly department general staff meetings;
• Participates in Occupational Health & Safety processes, including staff Return to Work program and Job Demands Analysis;
• Ensures and follows-up with employee's compliance with hospital and legislatives tests and mandatory trainings (e.g. T.B., Mask Fit, W.H.M.I.S., Accessibility for Ontarians with Disabilities, Workplace Violence, etc.);
• Reports and investigates accidents and incidents;
• Completes of employee probationary and on-going performance appraisals;
• Participates in the recruitment process, including selection, interview, reference checks, orientation & probationary review

Administrative

• Creates and/or updates department Standard Operating Procedures and guidelines;
• Creates, distributes, monitors, receives and reviews cleaning logs and checklists;
• Completes Daily Shift Reports, and provides to Manager;
• Responds to telephone and email requests and correspondences;
• Manages employee documentation including staff schedules, vacation, absence replacement and payroll;
• Creates memo and other communications, to update teams of changes and reminders;
• Informs Manager of status of areas and employee matters on a weekly basis;
• Attends and participates in department and Hospital meetings;
• Participates in development of department's annual goals & objectives.
• All staff are expected to carry out their assigned duties and responsibilities in a manner which prioritizes patient and employee safety and confidentiality. Key accountabilities in this regard include:
• Strict compliance with patient/employee confidentiality practices and policies
• Strict compliance with patient/employee safety practices and standards.
• Appropriate identification, reporting and response to patient/employee confidentiality breaches in accordance with established policies and procedures
• Appropriate identification, reporting and response to patient/employee safety risks and incidents/events in accordance with established policies and procedures

Qualifications:

• Minimum of three (3) years' experience in the following areas: formal leadership; customer service; leading & directing team; housekeeping/cleaning;
• Formal Project Management experience an asset;
• Formal Training & Development experience an asset;
• Hospital experience an asset;
• Familiarity with government legislation relating to employment laws and human rights;
• Transportation of Dangerous Goods (T.D.G.) trained;
• Workplace Safety Insurance Board (W.S.I.B.) trained an asset;
• Chemical, Biological, Radioactive, Nuclear (C.B.R.N.) trained an asset.

Shift / Hours of Work: Night shift 2300-0700 Sunday-Thursday