Operations Manager
You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.
You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.
From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.
Job Summary
At the Toronto Zoo, we serve over 1.3 million visitors per year! We have 19 restaurants, bars, ice cream kiosks and snack sheds. We cater to large scale events and are one of Toronto's top local leisure and tourist attraction!
As an Operations Manager, you will be responsible for providing overall planning, direction and control to assigned food service units. You will achieve operational and financial goals. You will provide guidance and motivation to subordinate unit managers and their teams, as well as ensure effective guest/client rapport is maintained.
Now, if you were to come on board as one of our Operations Manager, we'd ask you to do the following for us:
- Conduct operation audits and design improvements to optimize financial performance and operational productivity.
- Audit units to ensure conformance with our standards, regulations and codes regarding food storage, preparation, sanitation, and record keeping.
- Ensure adherence to company sponsored retailing and purchasing programs.
- Observe typical meal service when visiting units; evaluate food for taste, temperature, appearance, and portion size; investigate complaints regarding unit operation and effect satisfaction solutions.
- Monitor and review weekly profit & loss to ensure that financial performance meets the forecasts and budgets.
- Ensure consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audit performance appraisals and associates files; monitor Diversity action plans.
- Provide guidance to team to ensure strong lines of communication amongst management and associates.
- Responsible for inventory management, mentor and development, employment scheduling, and recruiting.
- Liaison with AGCO, Toronto Public Health, and third party auditors and regulatory agencies
- Coach and empower team members during service hours so they are able to offer world class service to our guests
- Work with the culinary and marketing teams to promote and execute monthly & seasonal themed menus and promotions
Think you have what it takes to be our next Operations Manager? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.
- 5 years of related food service management experience in an attractions or events based environment an asset.
- Experience in a contract food service account would be an asset
- Experience with mobile ordering apps an asset
- Leadership experience in a high-volume food service environment
- Must be able to work extended shifts of 10 hours or more as business dictates.
- Must be able to work under pressure and handle multiple priorities at any given time
- Must be flexible with schedule and able to work different shifts
- Have a proactive approach to the business and day to day & future needs
- This role will require you to reach, lift, stoop, bend and perform extensive standing and walking on the premise.
- Proven financial management skills including ability to control product and labour costs.
- Strong motivator, mentor and leader. Able to communicate effectively with management team, team members and guests.
- Very detail-oriented individual and a strong team player.
- Superior client relationship and client response and satisfaction skills.
- Excellent communication skills (written and verbal).
- Can accommodate a flexible work schedule
- Knowledgeable in Microsoft Office.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.