Patient Care Coordinator

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground-breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: E.W. Bickle Centre, Toronto Rehabilitation Institute
Department: North 5 CCC & TCU
Reports to: Program Services Manager
Work Model: On-Site
Grade: F0:03
Wage Range: $44.51 - 55.64 per hour (to commensurate with experience and consistent with UHN Compensation Policy)
Hours: 37.5 Hours per Week
Shifts: Days
Status: Permanent Full Time
Closing Date: January 10, 2025

Position Summary

As an integral member of the inter-professional team, the Patient Care Coordinator (PCC) acts as a clinical resource for the inter-professional teams. The PCC has clinical and leadership expertise in the care for Spinal Cord Injury patients. The PCC will be reporting to the CCC Program Services Managers.

Duties

• Play a leadership role in providing direction, ongoing development for nursing staff and other inter-professional team members in the clinical areas
• Perform financial/administrative responsibilities to ensure efficient and effective unit operation
• Contribute to staff development by promoting and ensuring a supportive/collaborative learning environment based on the principles of adult learning and practice standards for staff and students
• Perform human resources responsibilities in collaboration with the clinical program services manager
• Liaise with members of the multi-disciplinary team to ensure high standards of quality and optimal management of patient care outcomes (including data collection/reporting) and ongoing continuous improvement practices to strengthen clinical processes

• Registration with the appropriate regulatory College
• Baccalaureate degree in one of the required Health Professions; Masters degree (or equivalent) is preferred
• Basic Cardiac life Support (B.C.L.S.) program required
• Three (3) years of relevant clinical experience, including experience with complex medical patient management is required
• Demonstrates membership within a professional association and/or professional interest groups related to practice preferred
• Demonstrated strong leadership and motivational skills, with ability to helping staff understand the relationship to their work and organizational goals
• Demonstrates ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients
• Demonstrated leadership abilities
• Excellent skills in recognizing, analyzing and resolving problems
• Excellent time management skills
• Excellent decision making and problem-solving skills
• Clinical and patient teaching skills
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Exercise initiative and good judgement with the ability to multi-task
• Adapts to and implements change and facilitates its acceptance by others
• Maintains and protects patient confidentiality in accordance with UHN Confidentiality policy requirements
• Effective organizational, interpersonal, and communication skills
• Knowledge of applicable legislative, UHN and/or departmental policies
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.