Patient Care Coordinator

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: Toronto Western Hospital
Department: Endoscopy
Reports to: Manager
Hours: 37.5 hours per week
Salary: $44.51 - $55.64 per hour (To commensurate with experience and consistent with UHN compensation policy)
Shifts: Mon-Fri 8:00am - 4:00pm
Status: Permanent Full-Time
Closing Date: November 7, 2024

Position Summary

The PATIENT CARE COORDINATOR acts as a resource for the interprofessional team. This position will play a leadership role by mentoring and providing direction, ongoing development and preceptorship to team members.

Duties

• Performing financial/administrative responsibilities to ensure efficient and effective unit operation
• Contributing to staff development by promoting and ensuring a supportive/collaborative learning environment within the service(s)/cluster area based on the principles of adult learning and practice standards for nurses, students and ancillary staff
• Performing human resources responsibilities in collaboration with the nurse manager
• Liaising with members of the multi-disciplinary team to ensure high standards of quality and optimal management of patient care outcomes
• Liaising with external partners and vendors
• Supply management, monitoring and ordering of disposable supplies
• Performing cross-functional and/or other duties consistent with the job classification as assigned or requested.
• Maintaining unit flow of procedures, volumes, and resources
• Ongoing continuous improvement and project management practices to strengthen clinic processes
• Performing financial/administrative responsibilities to ensure efficient and effective site operation
• Liaising with members of the multi-disciplinary team to ensure high standards of quality and optimal management of patient care outcomes (including data collection/reporting)

• At minimum, a completion of BScN Baccalaureate in Nursing required, Masters preferred
• Current certificate of competency (licensure) from the College of Nurses of Ontario
• Basic Cardiac Life Support (B.C.L.S.) program Level II
• Five years tertiary Perioperative Nursing experience
• Demonstrated leadership abilities and experience
• Two years of in-charge experience required
• Demonstrated ability towards team building and collaboration
• Effective organizational, interpersonal, and communication skills
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Demonstrated initiative and good judgment with ability to multi-task
• Demonstrated excellence in decision making and problem solving skills
• Clinical and patient teaching skills
• Knowledge of applicable legislative, UHN and/or departmental policies
• Compliance with confidentiality requirements
• Demonstrated membership within a professional nursing association and/or nursing interest groups related to practice
• Excellent time management skills
• Excellent Attendance Record
• Previous Endoscopy and/or Cystoscopy experience preferred
• Three (3) years nursing experience, including experience as required by area of responsibility and experience working in a supervisory capacity
• Experience with project management and/or Lean process improvement an asset
• Excellent skills in recognizing, analyzing and resolving problems
• Excellent time management skills
• Excellent decision making and problem-solving skills
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Adapts to and implements change and facilitates its acceptance by others

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.