Patient Care Manager (Post Acute Care Rehabilitation) - Full Time

TORONTO GRACE HEALTH CENTRE Join our Team!

We are actively recruiting for a

Patient Care Manager – Post Acute Care Rehabilitation

Full Time

The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care, and Palliative Care services. The care and services provided at TGHC help facilitate the patient flow through the health care system and ensures recovery to those individuals who may return to their homes or to Long Term Care (LTC) facilities in their communities. TGHC operates in 3 sites – the Main site (Church & Bloor St) and our Harbour Lights site and Specialized Care Centre (Victoria Park & McNicoll). Our organization is committed to collaborating with patients and families in their journey through the health care system effectively supporting their integration back into the community.

As a compassionate, caring, and influential member of the interprofessional team, you will make a personal difference in the quality of life of our patients, residents, and families. If you want to work in an environment where every face is familiar and where care, compassion, and commitment flow to the persons that we serve as well as the staff, join our team and become part of an amazing team with the Toronto Grace family.

Position Summary:

The Patient Care Manager (PCM) is an integral member of the inter-professional team and is responsible for the clinical operations of the Post Acute Care Rehabilitation unit and accountable for the 24 hour delivery of care consistent with the philosophy, goals, policies, and guidelines of the Toronto Grace Health Centre.

The PCM utilizes the principles of management and evidence based best practices and processes to achieve optimal care. The primary functions are to manage patient flow and the efficient utilization of resources (human resources, fiscal and materials) on the unit. The PCM is a leader, coach and mentor for nurses, allied health professionals and administrative staff on the unit.

Main Responsibilities

•Demonstrate a clear understanding of the Mission, Vision and Philosophy.

•Adhere to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity and honesty.

•Take initiative and responsibility for decisions as an individual and exhibit commitment to personal and organizational goals.

•Participate in the ongoing development of competencies, abilities, technology and the resources to achieve high standards of efficiency and effectiveness.

•Directly supervise employees, responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; evaluating performance; counsel employees when necessary regarding performance concerns; as well as addressing complaints and resolving problems.

•Promote patient focused care and ensures that care and service are developed with the goals of the patient/family in mind.

•Integrate the work efforts and goals of all team members.

•Adhere to the Code of Conduct. Treat employees, patients and families with respect.

•Promote a safe and efficient working environment by adhering to organizational policies, guidelines, infection control and standard precautions.

•Assign, supervise and guide staff in providing high quality care and services including accurate documentation and participation in patient case conference meetings based on clinical competence.

•Maintain confidentiality of all organizational and patient related information. Protect patient rights.

•Maintain proper attendance and punctuality to ensure that the unit is operated in an efficient and cost effective manner.

•Perform on-going review of clinical records of new, active and discharged patients.

Qualifications and Education:

•Master’s degree in one of the required Health Professions; in Nursing preferred.

•Current Certificate of Competence issued by the College of Nurses’ of Ontario in good standing

•Minimum of 3-5 years working in a hospital environment; minimum 2 years of experience leading a health care team

•Experience in General Internal Medicine, post-acute care low tolerance rehabilitation an asset

•Experience with community based programs and services preferred

•Self-directed; ability to handle a wide variety of administrative tasks

•Well-organized with an ability to multi-task, prioritize and meet deadlines

•Superior interpersonal skills and high degree of emotional intelligence

•Proven change management skills combined with the ability to work with others

•Proven ability to promote an academic practice environment within the clinical setting

•High degree of professionalism, integrity, maturity, discretion, initiative and judgment

•Self-motivated, team player, and ability to thrive in a fast paced environment.

•Excellent oral and written communication skills

•Demonstrated proficiency in Microsoft Office, advanced knowledge of Word, PowerPoint, Outlook, Excel)

•High level of integrity, leads by example and exemplifies our core Organizational Values

•BCLS Certification

•Excellent attendance record

•Must have physical strength, flexibility and endurance required to perform the job, as determined by the physical needs assessment of the position conducted by Occupational Health Services

•Demonstrate membership within a professional association and/or professional interest groups related to practice preferred.

•Client service oriented, with the ability to effectively work within a framework that supports diversity, inclusiveness, and equity.

•Demonstrate respect and support for diversity within and among our patients, families, and teams.

QUALIFIED CANDIDATES MAY APPLY TO:

To apply for this exciting career opportunity, please email your resume and cover letter to jobs@torontograce.org by referencing the job posting #: #03312025 PCM-PACR-FT. Please visit our website to learn more about the rewards of building a career at the Toronto Grace Health Centre: www.torontograce.org. We are a “Great Place to Work.”

Toronto Grace Health Centre is committed to inclusive and accessible employment practices. If you require accommodation during any stage of the recruitment process please notify the Human Resources Department.

The Salvation Army Toronto Grace Health Centre has been accredited with a 4 year Commendation in 2021 by Accreditation Canada

Thank you for your interest in The Toronto Grace Health Centre. Please note that only candidates selected for an interview will be contacted. No phone calls please.

Core values: Compassion, Respect, Excellence, Integrity, Committed, Cooperation and Celebration

Our Core Values: Compassion, Respect, Excellence, Integrity, Committed, Co-operation, and Celebration