Patient Flow Coordinator - Referral Office

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: Princess Margaret Cancer Centre
Department: Medical Oncology and Hematology
Reports to: Manager, Medical Oncology and Hematology
Hours: 37.5/ week
Salary: $21.81 - $27.26 per hour (To commensurate with experience and consistent with UHN compensation policy)
Shifts: 5 per week, 9am-5pm
Status: Temporary Full Time ( 14 months )
Closing Date: November 5, 2024

Position Summary
As a member of the Division of Medical Oncology and Hematology, the Patient Flow Coordinator - Referral Office (PFC) is responsible for managing internal and incoming (external) referrals to Medical Oncology and Hematology. Working under the direction of the Manager, the PFC is responsible for the entire new patient intake process from initial referral to the first consult.

Duties

• Register patients and update provider (referring, primary care) information in the electronic patient record
• Organize referral documents and communicate with triaging physicians
• Coordinate the scheduling of patient appointments including pulling patient clinic lists and reviewing booking calendars
• Answering patient queries and handling busy telephone activities
• Communicate effectively in person or by telephone with internal and external parties
• Perform cross-functional duties, as assigned or requested
• Perform other duties consistent with the job classification, as required.

• Completion of Grade XII or recognized equivalent - required
• Completion of Medical Office Administration Program
• Completion of Medical Terminology Course(s) is an asset
• Minimum of one (1) year related work experience - required
• Previous experience working in a Health care environment - preferred
• Previous experience working with the Electronic Patient Record (EPR) or Pathways Healthcare Scheduling (PHS) - preferred
• Working knowledge of computer software applications preferably in a Microsoft Office environment
• Demonstrated commitment to client service and satisfaction
• Excellent interpersonal and listening skills
• Strong communication, organizational, time management and problem solving skills
• Strong judgment/decision making skills
• Ability to remain calm and composed when dealing with difficult people or situations
• Ability to work efficiently in a high-pressured environment with simultaneous demands
• Adheres to confidentiality policy for sensitive patient data and information
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.