Patient Registration Clerk, Patient Registration

DUTIES & RESPONSIBILITIES:

• Registers patients for inpatient, outpatient, and emergency visits, quickly and accurately with the utmost in customer service.
• Pre-registers patients for inpatient and outpatient visits.
• Collects accommodation and insurance information and payment for services where applicable.
• Responds to inquiries made by patients and visitors.
• Responds to telephone inquiries and forwards calls where appropriate.
• Liaises with patients, other department staff, and external customers.
• Assists with other tasks as required in Admitting and other registration areas.

QUALIFICATIONS:

• Minimum accurate typing speed of 40wpm required.
• Previous data entry experience required.
• Excellent interpersonal, communication (oral and written) and organizational skills.
• Ability to prioritize duties, problem solve and accurately carry out detailed work in a fast paced environment.
• Demonstrated ability to interact with others in a co-operative, facilitative and professional manner through all circumstances.
• Must have an excellent punctuality and attendance record.
• Knowledge of medical terminology.
• Previous experience in a hospital Admitting or registration department would be an asset.
• Demonstrated commitment to the mission and values of St. Michael's Hospital.

HOURS:

Casual, all shifts as required.

Note: Internal applicants will need to apply internally, otherwise your application will not be considered.