Program Manager

The Program Manager will be responsible for engaging with OH staff, and across portfolios to embed digital-first practices, processes, and tools. A strong collaborative working relationship with the leadership team across Digital Excellence in Health (DxH) is essential.

The Program Manager is responsible for championing the portfolio's vision to re-imagine our digital and virtual assets to create a better, more connected healthcare system, along with evolving and encouraging a citizen-centered, digital-first mindset within their teams.

• The Program Manager aims to enable the following team objectives: Stakeholders understand and support ministry, Digital Excellence in Health and processes.
• Employees understand how their work contributes to Ontario Health's broader organizational objectives
• Digital Excellence in Health, and other Ontario Health partners feel well equipped, informed, and supported to drive coordinated planning to deliver high quality accessible clinical care enables by digital and virtual tools.
• Stakeholders feel engaged, valued, informed and that their needs are being not only heard

Here is what you will be doing:

• Effectively manage the Governance and Gating function within DxH, overseeing daily operations of the Project and Portfolio Management Governance Function.
• Collaborate with Project Managers, Business Leads, Product Managers, and Discipline Leads to ensure adherence to Governance policies, procedures, and best practices.
• Maintain and update the Governance Site and Tool, monitoring the Governance mailbox and responding promptly, as well as updating risk, action, and governance history logs.
• Generate reports and dashboards related to governance and gating.
• Educate and train staff on governance policies, procedures, and best practices
• .Applies formal change management methodologies and practices used to drive behavioral changes.
• Collaborates effectively within the team and provides leadership, subject matter expertise, guidance and support to work towards a common goal and to help coach and inspire others.
• Works with the team to create collective thought leadership for the execution of the program.
• Accountable for execution of the results, supporting the achievement of results across the program scope.
• Provides client service to internal teams and external stakeholders.
• Leads change within the context of the overall program, often working with peer roles in the execution of the change.

Here is what you will need to be successful:

Education and Experience:

• Bachelor's or Master's degree in Business, Health Studies, Public Administration or related field, or equivalent experience is required.
• Project Management, or related professional designation as asset
• 5 - 7 years of project and/or program management experience in the healthcare sector, managing medium to large projects/programs and progressively increasingly scale and scope of execution authority.
• Experience with governance/gating process in an I&IT environment is an asset.
• Experience working in a hybrid environment, equally comfortable working with teams online or in person.
• Experience planning and leading large meetings.
• Experience in the Ontario health care sector and public service, with existing positive relationships an asset.
• In-depth knowledge and application of the Project Management LifeCycle and Software Development LifeCycle, as well as modern mode two ways of working. e.g., Agile/Scrum.

Knowledge and Skills

• Strong analytical and problem-solving skills to evaluate opportunities for innovation with internal and external partners.
• Strong communication skills, both orally and in writing, to communicate effectively with senior leaders, funders, and executives; communicate in a high-risk environment, discuss technical concepts, produce documents.
• Ability to apply conceptual models to planning to product actionable execution approaches.
• Exceptionally skilled at producing documents and supporting program materials with the Microsoft 365 suite, Microsoft Project, and other common business tools.
• Skilled understanding how to frame information and communicate it in a high-risk environment where information sharing to demonstrate transparency and trust is closely balanced with the reputational and liability risks of not sharing the appropriate information to the right audience or at the right time.
• Ability to maintain awareness of varying stakeholder objectives and to foster positive outcomes by actively listening, facilitating, and communicating complex content to large and diverse audiences.
• Strong ability to work in collaborative planning, consensus building, and influence between stakeholders with diverse interests.
• Adept at managing trade-offs and evaluating opportunities for innovation with internal and external partners.
• Ability to identify the work required and organize, facilitate and/or perform the work with only limited guidance.
• Ability to moderate in a manner that keeps large audiences engaged.
• Ability to be delivery focused and passionate about achieving the program objectives with an internal sense of accountability.
• Capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
• Ability to keep calm and rational despite high pressure.
• Politically acuity to understand how to support and navigate with government partners.
• Ability to make decisions where results have major impact across the organization.

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Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.