Project Manager - Digital Patient Experience

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: Princess Margaret Cancer Centre
Department: Digital PMO
Reports to: Senior Project Manager
Work Model: Hybrid
Grade: H0:09
Hours: 37.5 per week
Salary: $49.16 to $61.45 per hour (To commensurate with experience and consistent with UHN compensation policy)
Status: Temporary Full-Time, 12 Months
Closing Date: November 13, 2024

Position Summary

The Digital Project Management Office (PMO) team plans and implements key strategic Digital programs and projects to deliver outcomes benefiting UHN and the health system. We apply best practices for managing projects, change, and risk to ensure high quality deliverables, effective coordination of resources, and transparent progress reporting. Members of the PMO work in close partnership with a broad range of stakeholders, bringing the right teams together to streamline the demand, end-to-end delivery, and operational services in order to mobilize change and achieve value.

An exciting opportunity is available to showcase your talents as a Project Manager within UHN Digital. This position will lead key initiatives with moderate to complex scope within the Digital Patient Experience portfolio.

We are seeking an innovative and highly proficient project manager who will lead the planning and delivery of various digitally enabled workflow, hardware and software application projects, with a focus on benefits for UHN patients and families.

Examples of projects include:

• Patient check-in kiosks
• Safety Event Reporting
• MyChart patient portal enhancements
• Solutions for patient self-scheduling

The Project Manager will work closely with a broad range of stakeholders to plan, execute and develop operational support processes related to a variety of internal and/or external/provincially-led clinical applications, IT infrastructure and other priorities. This position will require accountability to lead multiple projects independently by applying project management best practices, building relationships, and delivering sustained value.

Duties

• Create detailed project charters, plans and schedules in collaboration with appropriate stakeholders to establish project scope, schedule, budget, accountabilities, risk, monitoring and controls, and post project audit/evaluation as part of a program roadmap
• Apply rigorous project management, change management, and effective communication across the project lifecycle to manage schedule and milestones using appropriate tools, anticipating and troubleshooting issues to minimize the hospital's exposure to risk
• Manage and maintain project budget and other project documentation following project management best practices
• Collaborate with Digital and business areas to prioritize upcoming projects, develop project budgets and ensure available resources
• Deliver progress reports, requirements documentation, and presentations to project stakeholders, sponsors and executive-level leaders
• Manage procurement of goods and services, vendor contracts, relationships and delivery
• Apply breakthrough design ideation, integrating emerging technologies, and incorporating subject matter expertise and data-driven evidence to create holistic solutions that meet business requirements and establish best practices and standards
• Collaborate and facilitate requirements gathering, testing and solution implementation within a multi-disciplinary team environment, including executives, managers, clinicians, business teams, technical stakeholders and vendors
• Drive business insight and demonstrate benefits of implemented initiatives to the organization by applying sound data analysis, data quality, data reporting and visualization
• Effectively implement and sustain organizational change by applying rigorous change management and communication practices
• Facilitate development of operational model and plans for transitioning to a sustainable state
• Coach and manage project teams

• Minimum 5 years project management experience or equivalent required
• Undergraduate Degree required in Health Informatics or Administration, Technology, Science, Business, or related field required. Masters degree an asset
• Experience leading end-to-end application, system interfacing/interoperability and IT infrastructure projects required
• Excellent communication and customer service skills, with the ability to communicate effectively with technical and non-technical teams
• Strong analytical, prioritization and organization skills, with attention to detail
• Flexibility to work effectively in a dynamic and fast-paced environment
• Experience in formal procurement processes, contract negotiations, and vendor management preferred
• Project Management Professional (PMP) designation or equivalent required
• Familiarity with healthcare information systems, interfaces, HL7, ITIL, and/or enterprise architecture an asset
• Experience with cyber security and privacy regulations an asset
• Experience or knowledge using Epic an asset
• Experience with referral workflows/systems and provincial projects an asset
• Other certification (Lean/Six-Sigma Black Belt, ITIL, IIBA, Change Management) an asset

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.