Senior Community Manager

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $85 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Senior Community Manager

Role Description

Reporting to the Director of Operations, the Senior Community Manager is responsible for the overall performance of one or more communities and plays an integral role in the successful operations of each residential community. This includes, but is not limited to marketing, administration, expense control, income maximization, physical maintenance of the building(s) and surrounding property, and daily management and training of support staff. All this is done with the goal of always providing resident satisfaction through the delivery of excellent service to all residents. The Senior Community Manager will uphold QuadReal's policies, mission, vision, and values serving as a brand and cultural ambassador for our residents, co-workers, vendors, and public.

Responsibilities

Leasing & Marketing

• Oversee and participate with the Centralized Leasing team, in the full leasing process; providing training and support to teams as needed

• Maintain a comprehensive and up-to-date knowledge of the property, including availability of suite types and layouts, common areas and amenities of the building and value-added services provided, and act as a resource inter-departmentally as a subject matter expert on the property(s)

• Actively manage the renewal process and retention program with existing residents

• Execute and provide input to the overall property marketing and leasing plan to meet the Key Performance Indicators (KPIs) of the property and budget

• Conduct regular market surveys, analyzing competition, and identifying market trends for the purpose of providing input and recommendations on pricing and strategy

• Provide feedback and recommendations to Revenue Manager and Director of Operations on rental rates, promotions, and overall market conditions with a view to maximizing revenue at the property

Management

• Responsible for ensuring all property management policies, procedures, and operations are executed to QuadReal standards

• Oversee the Issuance of delivery notices such as: Violation Notice, Notice to End Tenancy, Notice to Enter, Notice of Renewal

• Ensure compliance with all privacy rules and regulations

• Review monthly financial reports and report variances in Yardi Voyager/Orion BI

• Execute day to day purchasing and contract management

• Motivate, train, supervise, and coach community team members

• Complete rent collection, monitor aged receivables report for delinquency and assist the Assistant Community Manager(s) with collection of delinquent rents

• Supervise Maintenance Manager(s) to ensure the issuance of work orders and proper management and guidance of maintenance team members and/or service providers

• Actively participate in active capital projects at the community including renovation programs

Customer Service / Resident Relations

• Professionally and courteously handle all inquiries, feedback, complaints, or concerns

• Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs

• Review Kingsley Survey results providing responses where necessary

• Foster a strong customer service culture amongst all team members

• Promote usage of Resident facing technology

Maintenance & Health and Safety

• Actively monitor deficiencies in suites and common areas and produce work orders as required

• Conduct annual, periodic and pre-move out suite inspections and coordinate maintenance required as appropriate

• Ensure an adequate inventory of made ready suites.

• Maintain and ensure compliance with fire safety plans and other emergency procedures.

Experience and Qualifications

• Experience in Property Management, Hospitality, or other closely related industries

• Experience in condo strata an asset

• Experience leading teams

• Post-secondary education preferred

• Strong attention to detail, problem-solving, ability to multitask

• Must be a self-starter with a high degree of initiative, flexibility, and professionalism

• Superior ability to develop and sustain cooperating working relationships with team members, contractors, the public and residents

• A passion for excellence in customer service delivery

• Ability to work flexible hours

• Knowledge of Yardi Voyager and MS Office (Word, Excel, Outlook, and PowerPoint)

• Familiarity with smart phone and tablet technology

#LI-ONSITE

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.