Senior Manager, Toronto Western Family Health Team

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: Toronto Western Hospital; Bathurst Site & Garrison Creek Site
Department: Toronto Western Family Health Team (TW FHT) and The Artist's Health Centre
Work Model: On-Site
Reports to: Clinical Director, Emergency, Internal Medicine, ID, GI, Dermatology, MDU, Family Health & Primary Care
Grade: M0:07
Hours: 37.5 hours per week
Salary: $102,898 - $128,622 annual (To commensurate with experience and consistent with UHN compensation policy)
Shifts: Variable
Status: Permanent Full Time
Closing Date: November 3, 2024

Position Summary
The Senior Manager, Family Health Team Sites has the overall responsibility for the successful leadership, management, and operations of both Toronto Western Family Health Team sites (Bathurst and Garrison Creek) and The Artist's Health Centre. The incumbent takes a committed lead to create and promote a vision of excellence in the delivery of interdisciplinary care and service to patients. As a not-for-profit incorporated organization, governed by a Board of Directors, this position serves externally as the Executive Director for the Family Health Team in reporting directly to the Board and the main contact for external stakeholders including Ontario Health. See more: https://www.twfht.ca/index.php

TW FHT's program links with the surrounding community to provide primary care to families and community members, with special attention to the needs of the aging population, children and women and patient populations who include: a) underserved, at-risk and high needs patients, c) adolescents and emerging adults and d) patients with mental health and addictions.

Strategy & Quality Planning

• Collaborate with FHT Medical Leadership, TW FHT Board, UHN Executive and Senior Leadership, contact Ministry of Health, community partners, and other professionals to ensure strategic direction and goals/objectives for area(s) of responsibility are established/aligned with UHN's strategic priorities
• Oversee Quality Programs and process of hospital accreditation
• Act as a key member on UHN & FHT executive committees
• Liaise with Directors/Associates across UHN to coordinate and ensure efficient coordination of services across the Family Health Team sites
• Collaborate with internal/external professionals and stakeholders to ensure practice/service standards are aligned and integrated across the sites
• Collaborates with program leadership and/or Quality Teams, to ensure quality improvement measures, indicators and outcome-criteria consistent with the standards established by the program/site and/or corporate leadership are developed, implemented and maintained
• Work with the Quality Lead in the creation and submission of an annual Quality Improvement Plan submission to the MOHLTC

Multi Site Operations

• Ensure effective clinical/support services are in place for both FHT sites to provide optimal patient care
• Hold responsibility for operational issues related to care and service delivery
• Provide leadership through responsive and timely problem-solving of patient care and service delivery issues across primary care at UHN
• Ensure required resources/infrastructure that interfaces with hospital programs and departmental structures are in place for the provision of operational requirements and comprehensive services
• Reviews and recommend necessary support systems to ensure effective functioning of the assigned programs and services across the program
• Ensures a safe environment of care for all staff, patients and families and other individuals visiting the TW FHT
• Collaborate with clinical managers and TW FHT Medical Leadership to ensure the effective co-ordination of clinical and support services operational activities within the across the program
• Identify and respond to key issues impacting patient care/service delivery; ensures resolution to maintain quality patient care and service delivery

Leadership and People & Culture

• Demonstrate a leadership style which is visionary, creative, and collaborative
• Represent the program across the Network and to external organizations/community or other groups that are partners, serving as a clinical operational liaison with administrative/professional personnel on patient care, quality improvement, resource utilization, staffing, standardization and productivity issues
• Facilitate opportunities for professional growth and development of staff, students and volunteers
• Supports staff in a responsive and timely manner for patient care, service delivery and professional issues; meets regularly with and encourages leadership development
• Maintain a climate that attracts, keeps and motivates a diverse staff of top quality people, ensuring hospital policies/procedures are implemented to promote fairness and openness
• Supports FHT leaders in the development/implementation of staff recruitment and retention initiatives in collaboration with People & Culture

Financial Management

• Develop the annual operating budgets for assigned programs/services for UHN funding
• Manage financial resources, including establishing financial/administrative controls, approving/allocating funds required to implement policies/programs at each TW FHT site
• In collaboration with Finance Lead, prepares MOHLTC Annual Operating Plan Submissions, submits quarterly SRI reports to MOHLTC
• Advocate for resources to support and develop staff in the areas of leadership, research and education
• Monitor programs/services financial and statistical reports on a regular basis to achieve budgeted targets to achieve quality patient outcomes in collaboration with program/departmental leadership

Board and Governance

• Report to the board current significant issues and opportunities, matters for approval, risk management and compliance, key performance measures, funding obligations, updates Board on relevant operational activities
• Act on direction of the Board, prepares formal reports to the Board, as requested

• Masters Degree in Health Administration, Social Services, or Business Administration or a recognized equivalent
• Current registration in good standing with applicable Ontario or Canadian College, preferred
• Advanced Healthcare Leadership Certificate or Certified Health Executive designation, preferred
• At minimum, 6 years progressive experience in progressive management/leadership roles, informal and formal, in a healthcare setting, preferably within a primary care or community health environment
• Experience in the health care system, focused on management and project work
• Experience in primary care program evaluation and project management
• Experience/knowledge in primary care and the continuum of care
• Proven experience as a change agent with an understanding of organizational cultures, including working with culturally diverse populations
• Business management skills in finance, information technology, performance metrics, and human resources

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.