Senior Manager

Here is what you will be doing:

• Assists with the development and identification of product synergies to ensure swift delivery across multiple product portfolios within the organization.

• Provides technical expertise in their functional area.

• Bridges the gap between strategy and execution through road-mapping, setting up processes, models and metrics that facilitate collaboration between key partners and the achievement of set targets.

• Champions the portfolio's vision to re-imagine our digital and virtual assets to create a better, more connected healthcare system, along with evolving and encouraging a citizen-centered, digital-first mindset within their teams.

• Provides subject matter expertise on the use of digital and technology, as well as assisting with planning for long-term cost-effective sustainability.

• Understands and discusses technical concepts, manages trade-offs, and evaluates opportunistic innovative ideas with internal and external partners.

• Supports the development of the annual planning process in collaboration with program partners, DXH colleagues and the ministry.

• Facilitates the development of product strategies in collaboration with program partners and DxH colleagues and the development of roadmaps and the corresponding operational plan for products within the department.

• Provides thought leadership on capturing the tactical and strategic enterprise goals through business models (including vision, goals, objectives, mission, tactics, roadmaps, plans, capability maps, value stream maps) that provide traceability through the organization and are mapped to metrics that provide ongoing governance.

• Ensures periodic reviews to ensure the products meet OH standards and practices.

• Ensures privacy and security is embedded at every phase of the SDLC enabling development of secure products.

• Demonstrates thought leadership to model and drive strategic change, leading and facilitating cross-functional ideation, innovation, and problem-solving, to drive the portfolio towards actionable insights.

• Anticipates and remediates project bottlenecks and blockers in short term and long-term work to ensure smooth operation of their team.

• Directs, trains, mentors and coaches transformation and customer value skills to product/service team members and functional experts to grow key capabilities.

• Ensures business partners and partners have visibility to the value their teams provide.

• Manage a functional team of 5-15 individuals and fosters a culture of teamwork, collaboration, agility and culture of engagement and high-performing teams that attracts, retains, develops, and motivates their team by fostering an inclusive work environment, communicating vison, organizational mission, vision, guiding principles, values, and strategies.

• Provides full scope of leadership responsibilities to a multifunctional team, including recruitment, setting/measuring performance outcomes, career development/counseling, approval of leadership and training opportunities, and performance management. This includes effective performance feedback through employee recognition, rewards, and performance management with the assistance of Human Resources, when necessary. Delegates responsibility and expects staff accountability and provides regular feedback.

• Leads by example, demonstrating integrity, creativity, and enthusiasm in achieving results directly.

• Works with HR, manages employee relations issues, promoting a teamwork environment where staff from diverse multilingual and multicultural backgrounds can interact productively and efficiently.

• Supports other Managers as required and perform other duties consistent with the job classification, as assigned or requested

• Builds strong relationships across portfolios and with a diverse set of health system partners and partners.

• Provides excellent service to internal and external clients by discovering and meeting their needs and building and maintaining positive and effective working relationships.

• Establishes and maintains trusted working relationships with cross-functional areas within Digital Excellence in Health and across Ontario Health, as well as vendor partners to ensure appropriate planning and support requirements are identified and managed ensuring service level targets are achieved.

• Effectively partners with Ontario Health clinical portfolios to ensure program strategies and plans are reflected in technical product strategies and roadmaps.

• Is expected to act independently with a low level of supervision. Possesses the ability to determine when to escalate broader impacting decisions to senior management.

• Collaborates with external partners and government agencies.

• Makes decisions where results have critical impact across the organization requiring sophisticated solutions and long-term correction.

Here is what you will need to be successful:

Education and Experience

• Bachelor's or Master's degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.

• CSPO, CSM, KMP, PMI, or ITIL certifications is considered an asset.

• large scale identity and access management implementations, technology and operations an asset.

• 10 + years of experience in the functional area of expertise (Software Engineering, Quality Assurance, Security, etc.).

• Minimum of 5 years in a leadership role and previous management/people leadership experience

• Minimum of 5 years in a Digital/IT leadership role and previous management/people leadership experience

• Experience and expertise in leading and managing information technology portfolios and implementing complex broad-based IT systems.

• Broad and diverse knowledge in their functional area of responsibility (engineering, security, product management, etc.).

• Ability to apply specific agile practices to certain scenarios demonstrating Ri level Agile Mastery.

• Excellent knowledge of project delivery practices in a matrix environment.

• Excellent knowledge of SDLC.

• Experience with healthcare integration projects.

• Knowledge of user centric design and innovation.

• Experience managing simultaneous projects from initiation to completion.

• Expert knowledge of Business Domain specific to their product area and expert knowledge of business domain in other product areas.

• Experience and familiarity with large scale identity and access management implementations, technology and operations an asset.

Knowledge and Skills

• Ability to make decisions where results have a critical impact across the organization.

• Strong problem solving and analytical skills to analyze highly complex and abstract issues and the ability to clearly communicate and share solutions.

• Aptitude for learning, understanding, and applying new concepts.

• Strong interpersonal, fact finding and interviewing skills to effectively partner across the portfolios to ensure program strategies and plans are reflected in technical product strategies and roadmaps.

• Excellent organizational and multitasking skills.

• Strong communication skills, both orally and in writing, to represent the organization with vital contacts and/or with highly sensitive communications/negotiations. Ability to lead by example, demonstrating integrity, creativity, and enthusiasm in achieving results directly.

• Ability to quickly shift priorities and adapt to changes to meet organizational and department requirements.

• Strong leadership, motivation, and interpersonal skills and an adept team builder who is action oriented, with a record of accomplishment of motivating his/her team to achieve higher goals and improving the impact of technology initiatives.

• Effective presentation skills and the ability to present material to large technical and non-technical audiences.

• The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically within product/project teams, cross-portfolio interaction, cross-organization, external partner interaction and ministry partners.

Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities. To receive a copy of this job posting in French, please contact us at careers@ontariohealth.ca. Your request will be responded to within three business days and will not impact your ability to apply for this role.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.