Supervisor Administrative Services, Medical Imaging

UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union
Site: Toronto General Hospital
Department: Joint Department of Medical Imaging
Work Model: On-Site
Reports to: Manager, Patient Access and Experience
Grade: N0:05
Hours: 37.5 hours per week
Salary: $31.64 - $39.55 per hour
Shifts: Variable
Status: Permanent Full Time
Closing Date: February 7, 2025

Position Summary
Join the Joint Department of Medical Imaging (JDMI) at UHN, one of the largest academic medical imaging department in Canada! With 750,000+ exams annually, we set the standard for clinical excellence. Our cutting-edge digital technology and dedicated team of 700+ staff and 90 specialized radiologists prioritize patient care and exceptional image quality. Be part of our journey to shape the future of medical imaging through innovation, groundbreaking research, education, and top-notch service. The JDMI is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education.

Duties

• Supervise and evaluate the daily operation of support staff within the Reception, Medical Imaging Call Centre, and Booking Services areas by ensuring that shift duties are outlined, assigned, and managed
• Participate in daily operations and support service functions as needed
• Allocate staff resources; monitors the workflow to ensure efficiency and consistency, in keeping with departmental objectives
• Support, encourage and provide direction to clerical staff; ensures/maintains an organized and efficient work area
• Maintain responsibility for staff cross training to ensure the efficient operation of all assigned areas
• Liaises with Clinical Supervisors, Site Manager, Business Intelligence, JDMI finance and IT for Decision Support to collaborate for information sharing and decision making
• Collaborate with Managers and People & Culture in for people management responsibilities including: recruitment, performance management, up to and including discipline and termination
• Conducts performance management responsibilities, including: active monitoring and reporting of financial and statistical performance within area, motivating staff to achieve objectives; conducting performance appraisals; providing on-going coaching and feedback
• Monitor vacation, absenteeism, overtime and leaves of absence; ensures work and vacation schedules are prepared, in a timely manner; ensures timesheets are completed and submitted in a timely manner; etc.
• Participates in the development and implementation of departmental standards of work, policies, operational initiatives and strategic initiatives
• Participates in working groups and committee activities, as required
• Assists the Manager with planning activities, the development of goals and objectives for support staff areas
• Participates in Departmental Quality Management activities and patient experience initiatives
• Supports staff to manage and escalate patient complaints and expedited urgent requests
• Maintains responsibility for cost effective supply management and assists in the development of annual clerical bud

• Completion or grade XII, or recognized equivalent
• Completion of a recognized post-secondary office administration program at the diploma level
• Three (3) years related experience in a health care setting
• Experience working in a Microsoft Office software environment
• Excellent problem recognition and problem solving skills
• Excellent interpersonal and customer service skills
• Excellent verbal and written skills
• Effective time management and organizational skills, with the ability to set priorities for self and others
• Ability to work as a team player and team leader
• Ability to work effectively under stress
• Previous supervisory experience, preferred
• Medical Imaging experience, preferred
• Experience with scheduling software, EPIC experience, preferred
• Experience in quality improvement and patient experience, preferred

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.