Supervisor, Clinical Laboratory - Specimen Management and Call Center

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: All Sites
Department: Laboratory Medicine Program, Pre-Analytic Services and Call Center
Work Model: On-Site
Reports to: Senior Manager, Pre-Analytic Services
Hours: 37.5 hours per week
Grade: B0:11
Salary: $45.26 - $56.57 per hour
Shifts: Days and On-call Rotation, as required
Status: Permanent Full Time
Closing Date: October 3, 2024

Position Summary
Join UHN's Laboratory Medicine Program, Canada's largest hospital diagnostic lab and a global leader in academic labs. With over 30 million tests per year and 1,300 outpatients served daily, we are at the forefront of pathology and clinical testing. Embrace innovation and contribute to ground-breaking research, education, and exemplary service. Join our dynamic team of 700 dedicated staff and play a pivotal role in shaping the future of laboratory medicine.

The division of Pre-Analytic Services specializes in Specimen Management, Outpatient/Inpatient Specimen Procurement, Inpatient/Outpatient ECG, Specimen Transport, and Customer Service. As a valued member of TeamLMP, you will play a key role in the department overseeing Pre-analytic operations of all UHN sites as well pre-analytic services provided to external clients.

Duties

• Maintain primary responsibility for the daily operation of the pre-analytic services department including but not limited to:
  • Directly supervising assigned laboratory personnel, mobile phlebotomy and ECG teams, outpatient test centers, and customer service
  • Observing Hospital and departmental policies and procedures; adhering to Hospital and departmental mission and value statements while maintaining patient confidentiality
  • Ensure compliance with collective agreement provisions, legislative (i.e. Labour Relations Act, Employment Standards Act, etc.) requirements and professional initiatives in all facets of laboratory operations
  • Participating in the grievance resolution process
• Delegate assignments, organizes staffing schedules at all sites, assess staffing needs and ensures that all work of assigned staff is completed in accordance with established standards and schedules. Approve absence requests and monitor absenteeism.
• Coordinate the delivery of professional development programs. Facilitate access to education programs for assigned personnel, while maintaining your own professional development
• Assist in the development, implementation and maintenance of policies and procedures of the Clinical Laboratory, in consultation with the Laboratory Manager, Medical Director, or designate. Ensuring adherence to Hospital policies and procedures within the laboratory.
• Ensure adherence to TeamLMP quality initiatives, recommend new/revised quality programs, guidelines, and measurements to facilitate the continued accuracy, reliability, and quality improvement of laboratory practices and services
• Participate in quality improvement and workload measurement activities including: identifying problems, collecting, and analyzing data, to resolve technical work flow and other problems
• Participate in the preparation and monitoring of the operational budget in conjunction with the Laboratory Manager. Assists with preparation of the capital budget in consultation with the Medical Director and Laboratory Manager
• Maintains responsibility for laboratory equipment and products. Perform evaluation of new laboratory instruments and products and making acquisition/utilization recommendations
• Travel to UHN and external client sites as required to supervise staff, projects, and maintain liaison with clients.
• Maintain liaison with internal digital, patient relations, clinical, nursing, transport and facilities teams to ensure smooth operation as well as troubleshoot operational problems.
• Participate in the on-call rotation
• Participate in candidate recruitment and selection

• Completion of a 3 year college program in Medical Laboratory Technology or recognized equivalent
• Bachelors degree in Business/Health Administration or recognized equivalent
• 3 - 4 years practical experience providing care in a hospital/medical environment with increased leadership/management responsibilities
• 2 years supervisory (formal or informal) experience a laboratory environment
• Has knowledge of applicable legislation affecting human resources (i.e. Human Rights, Employment Standards Act, Occupational Health & Safety Act, etc.)
• Excellent recognizing, analyzing and resolving problems skills
• Excellent decision making skills with the ability to form/defend independent judgment and to use good judgment in assessing difficult situations
• Demonstrated commitment to continuing education
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinion, backgrounds and characteristics bring richness to the challenge or situation at hand

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.