Telemonitor Supervisor

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, West Park Healthcare Centre and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 17,000 employees, more than 1,250 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non Union
Department: UHN Connected Care
Site: Toronto Western Hospital
Reports to: Manager
Hours: 37.5 hours per week
Shifts: 12 Hour Shifts - Days, Nights, and Weekends
Status: Permanent Full-time, contingent on continued funding
Closing Date: November 15, 2024

POSITION SUMMARY

Working collaboratively with the Operations Manager, the Telemonitor Program Supervisor will coordinate and oversee all functions of the Telemonitor Program hub. The Supervisor will lead a team of unregulated healthcare providers by managing patient flow of the program, supporting efficient workflows and identifying opportunities for improvement with a solution focused lens.

This role requires an individual who is organized and professional, pays close attention to detail and can remain calm when multiple priorities are presented. As the primary contact for the Telemonitor Program hub, they will liaise with both UHN units and external client hospital sites.

The Telemonitor Supervisor will report to the Operations Manager and provides 24 hour a day, 7 day a week coverage. This role requires 12 hour shifts consisting of a combination of days, nights and weekends.

RESPONSIBILITIES

• Coordinate and oversee day to day operations and patient flow in Telemonitor Program
• Ensure that operations and daily workflow follow Standard Of Practice and Hospital Policy
• Act as escalation point for Patient Observation Technicians after hours
• Active involvement in Patient Observation Technician development by training staff on new and existing equipment and software
• Establish and monitor performance metrics
• Troubleshoot technical issues and escalate when needed
• Address issues or conflicts that arise
• Manage daily staffing of Telemonitor Program hub and ensure safe patient assignments
• Provide direct patient monitoring, as needed
• Administrative duties as assigned by Manager including, but not limited to, data entry, scheduling, request approvals, payroll
• Solution based approach to managing
• Supervising unregulated healthcare provider

• Member of College of Nurses of Ontario, Registered Practical Nurse or healthcare provider background preferred
• Experience in a supervisory/charge nurse/clinical lead role is a benefit but not required
• Demonstrated leadership abilities
• Demonstrated ability towards team building and collaboration
• Effective organizational, interpersonal, and communication skills
• Client service oriented
• Proficient use of Microsoft 365
• Highly adaptive to changing environments
• Good aptitude for learning
• Comfortable learning new technology
• Ability to perform duties in a professional and courteous manner
• Exercise initiative and good judgment with ability to multi-task
• Excellent decision making and problem-solving skills

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.