Senior Administrator/treatment Coordinator - Toothworks The Boardwalk Dental
About us:
Welcome to Toothworks The Boardwalk Dental! Located conveniently at the Boardwalk on University Ave and Ira Needles Blvd in Waterloo, our family-oriented practice offers a comprehensive range of dental services tailored to meet our patients' needs. From general dentistry and oral surgery to Invisalign®, children's care, cosmetic treatments, emergency services, and more, we are here to support your dental health.
With a 4.5-star rating on Google, we take pride in our dedication to quality care, exceptional patient service, commitment to ongoing education, and use of advanced technology to provide an outstanding experience for all our patients.
Schedule: Full-time
Monday (10:00-6:00)
Tuesday & Thursday (10:00-7:00)
Friday & Saturday (9:00-5:00)
Benefits of Joining Our Team:
Competitive compensation
Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
Attend social and CE events to network with dental professionals in your community
Work-life balance and flexibility
Access to modernized technology to provide optimal oral care to patients
Responsibilities:
Greet and assist patients as they arrive; ensure a lasting positive impression for them
Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
Effectively manage recall system and accurately maintain patient database
Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations
Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts
Encourage patient acceptance of the dental treatment plan by meeting their needs, answering questions and creating value for the proposed treatment
Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
Build strong relationships with patients to ensure trust and loyalty
About You:
Minimum 3 years of dental administration experience
Clinical background and experience with dental software program AbelDent is required
Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
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