Human Resources Assistant

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

Reporting to the Senior Manager, the Human Resources Assistant position is responsible for providing administrative support and coordinating a variety of human resource functions within the HROD division

By applying your human resources administrative experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Assists with general inquiries regarding issues from staff and stakeholders; directs all phone calls and e-mails to the appropriate person; provides telephone, voice mail and e-mail support to the department.
• Manages and responds on a timely basis to office inquiries and work flow, which includes redirection of documents for information or action.
• Assists with the fostering of relationships and acts as a liaison between the both internal and external partners.
• Opens, sorts, and distributes incoming mail, email and faxes; drafts routine correspondence, researches and compiles information to assist in the development of reports and/ or presentations.
• Actively seeks to resolve conflict.
• Practices records management as it applies to the Archives and Record Keeping Act.
• Assists with planning and organizing of meetings and/or interviews as requested; ensures logistics, materials, technological requirements are prepared and completed. Attends and prepares minutes when requested.
• Problem solves within the scope of role to support the HROD division.
• Sets up, maintains and monitors electronic e-mails and paper office filing systems.
• Collaborates with and seeks assistance from other Ontario Health atHome employees for completion of tasks and assignments as necessary.
• Provides administrative support to various HROD programs and projects such as but not limited to recruitment, orientation, onboarding, employee development, rewards and recognition, compensation, employees well-being and wellness.
• Requisitions supplies for the department; receives supplies and verifies invoices for payment.
• Assist in creating presentations, charts, spreadsheets, and documents monthly and ad-hoc reporting.
• Assists with general inquiries regarding issues from staff and stakeholders; directs all phone calls and e-mails to the appropriate person.
• Assists with the administration of surveys, tabulates results and prepares presentation and statistical reports based on results.
• Maintains excellent relationships with internal and external stakeholders.
• Maintains confidentiality at all times.
• Other duties as assigned
• Key role and responsibilities
• Embody Ontario Health atHome mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving populations health) to support continuous quality improvement in daily work
• Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
• Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism

What must you have?

Educational Qualifications

• Post-secondary education in Human Resources plus one to three years’ previous related experience in Human Resources.

Experience

• One to three years’ previous related experience in Human Resources

Knowledge and Skills

• Ability to handle sensitive and confidential information in a discreet and professional manner.
• Ability to gather information pertinent to develop first draft of communiqués.
• Excellent time management and the ability to prioritize and to balance the workload requirements, meeting competing deadlines with minimal supervision.
• Problem solving and conflict resolution skills.
• Excellent working knowledge of Microsoft Office Programs with the ability to produce reports with visual additions such as charts, graphs, tables, flow charts and diagrams.
• Working knowledge of HROD operational software
• Self-motivated with demonstrated ability to work effectively, accurately and independently with minimal supervision and take initiative within the job scope.
• Ability and confidence to work in and respond to a dynamic and changing environment.
• Exceptional organization skills required to facilitate and administer programs involving specific groups and/or all employees at all levels.
• Understanding of Human Resources and Labour Relations.
• Excellent verbal and written communications skills and effective interpersonal skills to prepare/edit reports and analyses of data which will support effective decision-making and priority-setting.
• Excellent inter-personal skills and experience developing excellent stakeholder relationships.
• Strong teamwork and customer service experience.
• Proven ability to resolve conflicts and remain unbiased.
• Proficiency with PC-based hardware/software and inter / intranets
• Ability to work well with others

What would give you the edge?

• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

Hours of Work

• Monday to Friday 8:30am to 4:30pm (37.5 hours per week)

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who we are

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Reports To: Teresa Owen (subject to change)