Clinical Service Manager, Complex Continuing Care

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, West Park Healthcare Centre and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 19,000 employees, more than 1,250 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: non-union
Site: West Park Healthcare Centre
Department: Complex Continuing Care
Reports to: Director, Clinical Programs
Hours: 37.5 hours per week
Status: Permanent, Full-Time
Closing Date: October 11, 2024

Position Summary

The Clinical Service Manager is accountable for the effective and efficient functioning of the clinical services, ensuring the provision of quality patient care.

Duties

• Lead and develop services that utilize evidence informed practices to deliver quality patient care in collaboration with Professional Practice, Human Resources and Risk Management
• Optimize patient outcomes within available resources while reaching targets set internally and externally including those established through the Hospital Service Accountability Agreement (H-SAA) with the Toronto Region, identified on the West Park Healthcare Balanced Scorecard and the Quality Improvement Plan
• Provide managerial coverage to all clinical units in the absence of Clinical Service Managers as well as on-call coverage
• Develop and support the inter-professional team by; supporting, coaching and monitoring performance, ensuring staff is oriented to clearly defined roles, conducting performance appraisals on a regular basis.
• Knowledgeable about SEIU and ONA collective agreements, Occupational Health & Safety Act, Regulated College Standards and relevant legislation.
• Responsible for staffing the clinical service in collaboration with the Staffing Office through the establishment and ongoing review of master schedules, skill mix, and identifying staffing needs.
• Recruit and interview staff with assistance from Human Resources.
• Daily review of payroll exceptions in the Kronos and ANSOS systems.
• Actively addressing staff absences through the attendance management program.
• Review and manage annual budgets by providing detailed analysis on budget variances and addressing variances. Responsible for Capital and Foundation submissions for funding.
• In collaboration with the Director Clinical programs identify clinical service planning opportunities and assisting in leading the inter-professional care team in accreditation preparation and preparing proposals for new services, revenue generation and additional funding.
• Enhance the patient experience with a focus on person-centered care by strengthening relationships between staff and patients. Continually improve processes by promptly investigating all patient, family and staff concerns and patient and staff incidents. Effectively utilize change management techniques.
• Foster a safety culture that encourages individuals to share their ideas. Identify and mitigate risks that may affect the safety of patients, students, employees, volunteers, physicians and visitors. Comply with the safety standards and applicable legislation.
• Ability to work in a manner that exemplifies the centre's core values and helps patients get their life back

• Bachelors degree in Related Health Profession (Rehab)
• Bachelors science in Nursing (CCC)
• Registered and in good standing with a Regulated Health Professions College in Ontario
• Registered and in good standing with the College of Nurses of Ontario
• Basic Life Support (BLS) certificate
• Masters degree in Health Administration or a related field is an asset
• Ability to work in a manner that exemplifies the centre's core values and helps patients get their life back
• Knowledgeable about SEIU and ONA collective agreements, Occupational Health & Safety Act, Regulated College Standards and relevant legislation
• Minimum of 5 years clinical experience as a health professional
• Demonstrated leadership ability including strong coaching and mentoring skills
• Effective interpersonal and communication skills
• Excellent decision making and conflict resolution abilities
• Sound understanding and commitment to the Interprofessional service delivery model
• Strong working knowledge of labour/management practices
• Strong attention to detail
• Excellent time management and organizational skills
• Demonstrated ability to motivate others
• Strong computer skills (MS Office Suite)

Why join UHN?

• In addition to working alongside a diverse team of some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. Eligibility to participate in a generous HOOPP Pension plan (https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.