Manager, Digital

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, West Park Healthcare Centre and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: West Park Healthcare Centre
Department: Information Technology
Reports to: Director, Digital Services & Informatics
Grade: M0:06
Hours: 37.5 per week
Salary: $100,033 to $125,171 annually (To commensurate with experience and consistent with UHN compensation policy)
Status: Permanent Full-Time
Closing Date: December 2, 2024

Position Summary

The Manager, Digital is responsible for local IT Operations and Information Management activities, including such areas as service management, strategic planning/prioritization, communications, project management and incident management at UHN's West Park Healthcare Centre site. The Manager, Digital manages site-based technical resources and is challenged with the management of service issues and mitigation of risks that require resource collaboration. Further, the Manager is responsible for working with vendors, management, and stakeholders both inside and outside of Digital to sustain operational and tactical initiatives that will further the IM/IT vision of UHN Digital, the West Park site, and the broader UHN organization.

Duties

• Oversee site-specific IT service delivery for the West Park Healthcare Centre site
• Oversee site specific IT/IM projects, ensuring timelines & budgets are met
• Liaise with Project Managers on Enterprise Wide project implementations to ensure smooth transition to operations and to provide guidance and advice on project plans/strategies
• Consult with Site and Digital staff to alleviate issues prior to their development into problems, by bringing the resources of Digital to bear in resolving customer issues
• Liaise with IT operations and project staff on understanding interdependencies of change management plans on Site business operations
• Oversee local IT resources to ensure stability of day-to-day operations
• Act as an escalation point for IT service issues and day to day operations during normal operating hours of 9-5 Monday to Friday; during non-business hours (e.g., nights/weekends); and carry a mobile phone as required
• Facilitate strategic project planning process and prioritization (demand process) by assisting with project requests, scoping, budgeting and business case development
• Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed
• Formulate IT plans in conjunction with others to ensure continual improvements to IT environment
• Serve as an Incident Management escalation point for communication to regarding system availability and performance
• Contribute to Capital planning and Operational budgeting activities
• Liaise with project staff on understanding interdependencies of change management plans on site business operations.
• Maintain responsibility for ensuring proper documentation standards are adhered to as it relates to defining: user requirements, functional and non-functional specifications, change management, operations and Service Level Agreements (SLAs) or Memorandums of Understanding (MOU).
• Documents and submits change requests in support of both the strategic and operating plans for infrastructure changes in keeping with Digital Change Management Process.
• Work with Digital Operational teams to review performance and capacity trends and make recommendations to improve infrastructure system performance.
• Act as 3rd level support to incident management in the areas of operating systems, hardware infrastructure, data backup.
• Provide technical subject matter expert support to incident management and lead problem management activities to proactively mitigate risk to the Digital IT environment.
• Evaluate hardware and/or software and reports significant findings to the management team.
• Provide systems guidance, direction, setting of priorities and system services to the site while fostering the development of high professional standards for systems personnel.

Qualifications

• Completion of an undergraduate degree program in business, information management, engineering, computer science or recognized equivalent required.
• Five years practical and related experience and/or on-the-job training required.
• Five or more years experience in successfully managing Information Technology/Management projects.
• 3 to 5 years line management experience preferred, including staff supervision and performance management.
• Graduate level degree is very desirable in computer science, business administration or related field.
• Experience working with business stakeholders to develop in-depth knowledge of the site operations and IT requirements;
• Experience working in collaboration with other Digital managers to ensure successful service delivery

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.