Service Coordinator

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, West Park Healthcare Centre and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: West Park Healthcare Centre
Department: Complex Continuing Care
Reports to: Manager, Program Services
Work Model: On-Site
Salary: To commensurate with experience and consistent with UHN compensation policy
Shifts: Monday - Friday
Status: Permanent Full-Time
Closing Date: December 23, 2024

Position Summary
Working under the direction of the Program Manager, you will be responsible to coordinate the care of patients from preadmission to post discharge while meeting length of stay and occupancy rate targets.

Duties

• Assess clients for appropriate admission to service and liaise with physicians and team.
• Manage wait-list and occupancy rates for the service
• Liase with referring agencies and provide ongoing support/education during the pre-admission phase.
• Co-ordinate the care of clients from pre-admission to post-discharge while meeting length of stay and occupancy rate targets.
• Serve as the coordinating contact between patients,, family, team members and referring agencies.
• Refer and coordinate consultant / discipline involvement as needed.
• Support collection of clinical utilization data in collaboration with Service Manager.
• Complete clinical workload
• Provide resource clinical leadership for the interprofessional team.
• Provide leadership in program evaluation, program development and research as appropriate.
• Participate in internal and external committees.
• Partner with Service Manager to ensure clinical service goals are addressed.
• Ensure that clinical care issues / concerns are addressed in a timely and effective manner.
• Ensure that care is patient-focused with an emphasis on culturally appropriate care.
• Perform other duties as assigned.
• Ensure timely and accurate completion of clinical documentation such as NRS.

• Bachelor's degree in a clinical discipline
• Registration with appropriate regulatory college or eligibility for same and a member of relevant professional association/network preferred
• Minimum of 4 years clinical professional background in a healthcare environment
• Demonstrated clinical assessment skills including the ability to assess clients from pre-admission to post discharge
• Knowledge of external agencies (e.g., Toronto Public Health) and resources (e.g., alternate discharge locations)
• Demonstrated ability to partner and work effectively with all levels of staff, the interprofessional team, physicians, patients, families and external agencies
• Demonstrated ability to deal with complex mental health and behavioral issues
• Ability to maintain effectiveness in varying environments and with different tasks, responsibilities and people
• Demonstrated knowledge of and ability to provide patient centred care. Demonstrated organizational, problem solving, interpersonal, coaching, negotiation and facilitation skills.
• Strong organizational skills to work independently in an unstructured, demanding environment
• Ability to work a flexible schedule
• Strong Windows based computer skills e.g. Microsoft Office Suite
• Fluency in a language other than English an asset
• Experience in a hospital & rehabilitation setting

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.