Service Coordinator

UHN is Canada's No. 1 hospital and the world's No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN's vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-union
Site: West Park Healthcare Centre - 170 Emmett Ave.
Department: Respiratory Day Program / Respiratory Medicine
Reports to: Manager, Respiratory Rehabilitation, AAC, Day Hospital and Gage, Transition to Independent Living
Hours: 37.5 hours bi-weekly
Salary: $42.291 to $53.865 - To commensurate with experience and consistent with UHN compensation policy
Status: Permanent, Full-Time
Closing Date: April 24, 2025

Accountabilities:

• Coordinate referrals from acute care or the community for appropriate admission to West Park and/or link with appropriate services in the community as part of integrated management of chronic respiratory disease
• Provide intensive case management for patients with chronic respiratory disease across the continuum of care
• Act as the point of contact/liaison between members of the collaborative care team (Respiratory Medicine Clinics, Respiratory Day Program)
• Promote program efficiencies in patient flow and healthcare resource utilization
• Coordinate, monitor, and facilitate patient's care plan; emphasizing early engagement of primary care and involving community partners, as appropriate
• Organize systematic case reviews with the collaborative care team
• Provide education to patient/family; coordinate development of self-management plan
• Assist patients in navigating the healthcare system
• Ensure delivery of evidence-based (best practice) patient management
• Ensure baseline and follow-up evidence-based outcome measures are conducted
• Ensure collection of system-based metrics (i.e. volumes, wait time, health care utilization)
• Ensure collection of clinical outcome metrics at the program level
• Perform other duties as assigned.

Qualifications:

• Healthcare Professional with demonstrated clinical assessment skills
• Bachelor's degree in a Health Discipline
• Nursing, Respiratory Therapy, Occupational Therapy, or Physical Therapy preferred
• Registration with appropriate regulatory college (e.g. CNO, CRTO, COTO, CPO)
• Member of relevant professional association/network preferred
• Minimum of 4 years clinical experience caring for patients with chronic respiratory disease
• Should have/be prepared to obtain Clinical Respiratory Educator certificate (CRE)
• Demonstrated clinical skills including the ability to assess clients from pre-admission to post discharge
• Knowledge of external agencies and resources
• Demonstrated ability to partner and work effectively with all levels of staff, the interprofessional team, physicians, patients, families and external agencies
• Demonstrated knowledge of and ability to provide patient centred care.
• Demonstrated organizational, problem solving, interpersonal, coaching, negotiation and facilitation skills
• Strong organizational skills to work independently in an unstructured, demanding environment
• Demonstrated reliable work habits
• Ability to work a flexible schedule
• Strong Windows based computer skills e.g. Microsoft Office Suite
• Fluency in a language other than English an asset
• Evidence of satisfactory attendance record
• An employee's disciplinary record will be reviewed as part of the assessment of qualifications
• Ability to work in a manner that exemplifies the centre's core values and helps patients get their life back
• Should be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.