Business Analyst II (Pharmacy)

Description

The TELUS Health Pharmacy team is a dynamic cross functional team within TELUS Health that represents various stakeholders in the pharmacy space from enterprise level pharmacy organizations, vendor integrations, care facilities and independent pharmacies. The Pharmacy product portfolio is diverse and touches on every facet of the industry - even patients!

As a Business Analyst II you'll collaborate with a diverse user-centric product team to deliver innovative solutions that drive user engagement and streamline processes. We are seeking a curious, independent and experienced individual who can work easily in a matrix organization to develop and execute on initiatives that support present and future product needs.

Responsibilities:

• Design and implement product solutions in order to solve complex business problems; draft business requirements, investigate options and provide sound recommendations
• Collaborate with product managers to understand feature set and requirements
• Collaborate with UX designers and technical leaders to ensure both business and technical considerations are accounted for
• Create detailed user stories and workflows that translate business requirements into actionable items for developers
• Work closely with front-end and back-end development teams to ensure good understanding of user stories; Lead refinement sessions, participate in daily-stand-ups, etc.
• Maintain a strong understanding of TELUS Health, products and services, organizational delivery capabilities
• Support security and privacy impact assessment activities ensuring our product meets the highest standards from inception through to implementation
• Actively participate in project team meetings and lead relevant discussions
• Lead and facilitate feature demos with cross-functional stakeholders
• Provide reporting and visibility to the product team on group or project specific progress and identify areas of risk or areas that require additional support

Qualifications

You're the missing piece of the puzzle

• 3 + years previous experience as Business Analyst or comparable role
• Proven ability to collect requirements and document needs in clear and concise user stories
• Familiarity with software development life cycle and experience working with developers in an agile team structure.
• Ability to influence cross functional teams
• Excellent interpersonal and communications skills; strong delivery and creation of presentations to team members
• Highly developed personal planning and organizational skills: initiating, planning and organising activities simultaneously within a project as well as with multiple projects
• Ability to quickly understand technical details and dependencies related to APIs and other systems
• Demonstrated ability to adapt quickly to change and provide change management guidance to others
• Strong analytical problem identification, and problem solving skills
• Strong customer focus
• Capable and willing learner who proactively researches solutions to business challenges
• Highly proficient in Excel, Visio, MS Access, Google Suite
• Experience using Jira, Confluence or other software management tools

Great-to-haves

• Bilingual preferred but not required
• Pharmacy, Pharma, Group Insurance, Healthcare IT experience is an asset
• Project management certification will be considered an asset

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.