Manager-Products&Services (Occupational Health)

Be a part of a transformational journey with innovative talent and leading edge technologies.

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

TELUS Health - Care Centres is a connected network of 14 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health's innovative digital health technology to deliver:

• Highly personalized care
• Enhanced patient experiences
• Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health

Our team and what we'll accomplish together

As the Manager, Occupational Health Products and Services, you will be responsible for shaping and leading our national occupational health service line. Your role will involve designing and enhancing occupational health programs, developing competitive pricing strategies, and ensuring our protocols and service offerings are aligned with industry standards and client needs. You will collaborate with cross-functional teams, drive innovation, and support the expansion of our occupational health services to establish TELUS Health as the market leader.

This team has an exciting opportunity to venture into uncharted territory, and your leadership will support rapid growth and scale of our business. You will be one of our chief problem solvers, generating breakthrough insights and creating powerful action plans. Our performance with service launches relies on our tenacity, our innovation, and our flawless execution. We are looking for well-rounded individuals who like to wear multiple hats, think big, but are equally happy to roll up their sleeves to get the job done.

What you'll do

Service Design & Development

• Lead the development and enhancement of TELUS Health's occupational health services, ensuring they meet the evolving needs of clients and regulatory requirements
• Define and implement best-in-class occupational health protocols, integrating evidence-based practices and emerging industry trends
• Oversee the creation of standardized and scalable service delivery models to support growth and operational excellence
• Seek out opportunities to leverage AI, machine learning, and other digital tools to drive efficiencies and achieve innovation

Strategy & Leadership

• Develop a national strategy to strengthen TELUS Health's market position in occupational health services
• Identify opportunities for innovation and differentiation in service offerings to drive business growth
• Provide leadership direction, coaching, and mentorship to your team, ensuring alignment with corporate objectives and service excellence
• Inspire and motivate team members to drive high performance by providing clear vision and objectives, strong performance management, and timely recognition

Pricing & Financial Strategy

• Develop and implement pricing models that reflect market trends, client needs, and financial sustainability
• Conduct financial analysis to assess profitability, optimize pricing structures, and support decision-making
• Ensure compliance with healthcare regulations, pricing transparency laws, and reimbursement policies
• Plan, develop business cases, and manage the overall budget, scorecard, and metrics for your area of responsibility

Market Insights & Client Engagement

• Conduct comprehensive market research to assess industry trends, competitive landscape, and client demand
• Collaborate with sales and marketing teams to develop go-to-market strategies and client engagement initiatives
• Build strong relationships with key stakeholders, including corporate clients, healthcare professionals, and industry partners

Operational Excellence & Continuous Improvement

• Work closely with clinical and operations teams to ensure service delivery excellence and adherence to high-quality standards
• Establish and track key performance indicators (KPIs) to measure success and identify areas for continuous improvement
• Stay informed of industry best practices and emerging trends to ensure TELUS Health remains at the forefront of occupational health services
• Apply structured problem-solving, leveraging a data-driven approach and assessing all cross-functional impacts to execution
• Utilize effective project and change management to deliver on program objectives and ensure benefits are realized

Communication & Presentation

• Develop and deliver presentations for audiences at various levels of the organization
• Create clear and concise communications using Microsoft PowerPoint, Word, G-Suite Tools, or other relevant platforms

What you bring

• Experience: Minimum of 10+ years of management experience in product design and leading high performing teams
• Analytical Expertise: Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies
• Leadership & Collaboration: Proven ability to lead cross-functional teams and drive change in a dynamic environment
• Financial Acumen: Deep understanding of financial principles, including experience managing P&Ls and pricing models
• Project Management: Strong organizational skills with the ability to manage multiple initiatives simultaneously
• Problem-Solving Discipline: Ability to disaggregate complexity and ambiguity using hypothesis-driven and data-informed decision-making
• Judgment & Adaptability: Courage to fail fast, learn from each iteration, and generate value from every learning loop
• Cross-Functional Integration: Adept at collaborating with strategic stakeholders across TELUS Health business units to develop integrated strategies that drive growth and value
• Communication Skills: Strong ability to develop and deliver presentations at all levels of the organization
• Education: Bachelor's degree in Business, Healthcare Administration, Public Health, or a related field

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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