Team Manager - Clinic Operations

Location: 600 de Maisonneuve Boulevard West, Montreal H3A 3J2
Status: Temporary full-time (37.5 hours/week)
Schedule: Monday to Friday
Temporary position (13 months) – Maternity leave replacement

Manage a high-performance team and lead it to new heights!

Join our team

The team manager will be responsible for managing and supervising all health care professionals. Because our primary objective is to deliver high-quality service, the successful candidate will have a significant impact on the team’s ability to quickly react to variations in order to meet the department’s performance objectives. A highly stable, dedicated and specialized team awaits you. You will be responsible for managing and coaching the care team with a focus on continuous development, process maximization, and excellence of care.

The impact you’ll make and what we’ll accomplish together

Direct a team that excels at customer service and clinical service delivery.

Our goal is to solidify our position as a leader in health care and to maintain our commitment to a patient-centred approach.

What you’ll do

• Responsible for direct management of health care professionals
• Point of contact for doctors
• Provide staff management (selection process, training, performance monitoring and performance reviews, setting annual objectives and feedback)
• Plan schedules and manage replacements for staff vacations, days off, and sick leave
• Ensure that performance and quality objectives are met and comply with quality control standards
• Implement best management practices within the team
• Oversee the daily flow of service and operations
• Act as a point of contact, agent of change, and support for the work team
• Act as a communicator during process and technology deployments
• Implement processes to facilitate service delivery and increase its efficiency, perform follow-up, and ensure continuous improvement
• Establish and maintain excellent relationships with customers and ensure their satisfaction
• Work directly with internal terms to resolve incidents and provide support to our customers
• Participate in the company’s growth and ensure good change management
• Responsible for deploying new products and services within the team
• Responsible for managing medical equipment
• Work closely with members of clinical services management teams from other clinics and provide them with necessary assistance when activities permit it
• Be the “superuser” for the electronic medical record (EMR) system
• As needed, respond to and serve our customers to ensure optimal service delivery

• Member in good standing of the Ordre des infirmières et infirmiers du Québec (OIIQ)
• 3-5 years of experience in managing operations and/or managing staff in a medical setting
• Bilingualism is essential (written and spoken)
• Good ability to work under pressure, independence and resourcefulness, ability to execute quickly
• Responsible and excellent planning abilities
• Ability to understand and analyze organizational performance reports
• Solution-oriented approach
• Positive attitude and a passion for health care

What are TELUS Health Care Centres?

Ours is a national network of health care professionals dedicated to controlling health risks, promoting healthier lifestyles and improving the well-being of patients. Our network of clinics is among the largest in the country.

We are committed to providing better health care resources for everyone. We rely on the power of technology to provide Canadians with the best health outcomes. Our digital solutions foster collaboration and effectiveness in many ways: by keeping teams of health care professionals in contact, by streamlining processes, and by giving patients in Canada the opportunity to take charge of their health.

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.